D365 Ce Customer Service Lead Consultant

D365 CE solution architecture and Customer Service expertise define this Lead Consultant position in large-scale transformation programs. You will guide delivery across multiple domains.As D365 CE Lead Consultant, you will gather requirements, map industry and business processes, and propose solutions fitting customer IT landscapes. You will lead functional and technical teams through architectural design, while supporting regulatory Customer Service and limited Marketing work. Enterprise account experience is essential, including interdependencies, competing priorities, extensive documentation, and structured IT processes.Key Responsibilities:
Coordinate project teams implementing D365 CE solutionsGroom requirements with product owners, analysts, and business teamsCreate solution architectures using D365 CE and adjacent Microsoft technologiesEstimate work across Epics, Features, User Stories, and TasksPartner with senior customers to resolve CE challengesRequirements:
Experience delivering large enterprise account transformationsStrong D365 CE Customer Service knowledgeUnderstanding of structured IT processes and documentation requirementsAbility to lead functional and technical project teamsCapability to manage customer relationships and commercial contributionsLead D365 CE delivery through Customer Service expertise, architecture, enterprise transformation, and customer relationship management.
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