Senior Customer Success Operations Manager

Build a scalable Customer Success function with CRM, workflow automation, and self-service from a remote Ontario-based leadership position.At Alumier Labs, you will lead the existing Customer Service team while developing the future operating model. Define roles, capabilities, workflows, technology requirements, and performance frameworks for a global function. Progression is designed toward Head of Customer Success as Project ECHO milestones and organizational growth advance.Key Responsibilities:
Develop the future Customer Success operating modelDrive CONNECT and other digital tool adoptionPartner with IT on CRM requirementsAutomate routine customer interactions and communicationsLead and develop the Customer Service teamRequirements:
Experience leading customer-facing function transformationFamiliarity with CRM and service technologyExperience with workflow automation and AI processesExperience leading organizational changeExperience across multiple markets is an assetDevelop Alumier Labs’ scalable Customer Success operations through CRM strategy, automation, self-service, and team capability building.
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