Senior Manager, Change Management & Enablement - Organizational Effectiveness (Toronto)

In this role you will:

Responsibilities

• Help stand up Enterprise Change Management CoE and help deliver and evolve the mandate, including developing and maintaining enterprise change management standards, governance, and promoting consistent application of standards.
• Support the creation and ongoing refinement of methodologies, frameworks, playbooks, templates, and toolkits.
• Oversee the development of learning pathways and certification (internal and/or external) to build enterprise capability.
• Drive alignment and scale enterprise change management best practices and scale change management capabilities through learning and practitioner support.
• Partner with Learning and other internal change partners to design, develop and scale high‑impact change management tools, self‑serve resources, and learning/training.
• Engage external partners as needed to modernize practices (e.g., agility, human‑centered design) and benchmark against industry standards.
• Build and sustain a community that strengthens change leadership and capability across the enterprise.
• Facilitate knowledge sharing, peer coaching, continuous improvement through forums and change networks/channels.
• Provide change advisory and coaching as needed.
• Offer strategic advisory and/or guidance to change practitioners, program teams, and leaders.
• Support scoping and set‑up of change workstreams (sponsorship, impacts, communications, training, readiness) to enable program success.
• Collaborate with the broader Organizational Effectiveness team to integrate change practices.
• Continuously improve the CoE offering using feedback, data, and evolving organizational needs; contribute to change maturity reporting.
• Provide change‑management input to broader OE initiatives (e.g., organizational design, role clarity, job evaluation) as required.
• Support the OE team to continually elevate the value of the Organizational Effectiveness CoE and support broader OE initiatives.
• Ensure alignment with the Bank’s risk appetite and culture in day‑to‑day activities.
• Actively pursue effective and efficient operations of the role in accordance with Scotiabank’s Values, Code of Conduct and Global Sales Principles, while ensuring adequate business controls for operational, compliance, AML/ATF/sanctions and conduct risk obligations.

Qualifications

• 3–5+ years of experience in change management, organizational effectiveness, transformation, or related discipline, including experience operating in a CoE or enterprise enablement model.
• Demonstrated success designing and scaling learning, change methodologies, tools, and training in complex, matrixed environments.
• Solid facilitation, coaching, and stakeholder‑management skills; ability to influence at all levels (including senior leaders).
• Experience establishing governance, measurement, and reporting for change outcomes (e.g., adoption, readiness, sustainment).
• Change‑management certification (e.g., Prosci, ACMP/CCMP) preferred.
• Experience with agile ways of working, human‑centered design, or behavioural science approaches is an asset.
• Financial services or other regulated industry experience is an asset.
• Global or multi‑region transformation experience and/or additional language capability (e.g., Spanish) is an asset.