Senior Manager, Digital Delivery & Automation

HUB Internationals National Employee Benefits and Retirement Team is dedicated to driving growth and excellence across Canada by supporting our regional teams. As strategic partners this team collaborates with local offices to expand and enhance our Employee Benefits and Retirement divisions ensuring we deliver best-in-class solutions for clients nationwide. Through innovative strategies expert guidance and a shared commitment to success the National Team empowers our regions to meet evolving market demands strengthen client relationships and achieve sustainable growth in the benefits and retirement space.

About The Role

This role is responsible for overseeing the planning execution and successful delivery of digital and automation projects across Canadian Employee Benefits & Retirement (EB&R). The Manager will lead all automation and efficiency initiatives spanning both Employee Benefits (EB) and Group Retirement Services (GRS) with a specific focus on automating complex documents that require data inputs from multiple sources. This individual will manage the full project lifecycle from requirements definition through delivery and post-implementation support while ensuring alignment with stakeholder expectations agile best practices and organizational strategic goals.

What Youll Do

• Project and Product Delivery: Plan define and deliver digital and automation solutions for EB&R including automation of client-facing documents such as: Renewals Mid-Year Reviews Claims Experience Reports and Stewardship Reports ensuring alignment with strategic goals and user needs.

• Team Leadership: Lead motivate and manage a multidisciplinary team (including a direct-report developer) as well as third-party suppliers where applicable fostering collaboration and continuous improvement.

• Stakeholder Engagement: Act as the primary liaison between digital/automation teams EB and GRS business stakeholders and other project managers managing expectations and cross-team dependencies.

• Project Facilitation: Champion best practices remove blockers oversee iterative planning and ensure teams follow agile delivery and process-improvement standards.

• Risk and Quality Management: Ensure projects meet quality standards comply with relevant regulations and are delivered on time and within budget.

• Change and Service Management: Support service modernization manage change initiatives and maintain ongoing support for digital and automation solutions post-implementation.

What Youll Need for Success

• Degree in IT Digital or Management or equivalent professional experience.

• Professional certifications such as PRINCE2 Agile (or equivalent) are often desirable.

• Experience managing complex high-risk digital/automation projects and leading multidisciplinary teams is essential.

• Experience within Employee Benefits Group Retirement Services or the broader insurance/financial services industry is an asset

• Strategic and Tactical Thinking: Ability to plan at a high level while managing day-to-day project execution.

• Analytical and Organizational Skills: Strong problem-solving prioritization and resource-management capabilities.

• Communication and Collaboration: Excellent interpersonal skills to engage stakeholders coach team members and facilitate cross-functional collaboration.

• Technical Awareness: Understanding of digital solutions automation technologies emerging tech and system integration processes.

• Expertise: Experience in agile project delivery is an asset.

Whats in it for you

Your well-being is our priority and we back this up with a wealth of benefits:

• Competitive Compensation: Benefit from a pay structure that includes incentives bonuses and opportunities to increase your earnings.

• Work-Life Balance: Enjoy flexible work arrangements and generous time off to support your personal and professional life.

• Tailored Benefits: Access a personalized benefits package including company-matched RRSPs designed to meet your unique needs.

• Career Growth and Support: Invest in your future with HUB! Take advantage of our sponsored training and development programs tuition reimbursement opportunities and coverage for professional license fees and membership dueseverything you need to support your growth and excel in your career.

• Exclusive Perks: Take advantage of discounts on events travel accommodations and personal home & auto insurance.

At HUB we believe that diversity drives innovation equity fosters opportunity and inclusion creates a culture where everyone thrives. We are committed to building a workplace that reflects the communities we serve and where every employee feels valued respected and empowered to bring their whole self to work. By embracing diverse perspectives and fostering an inclusive environment we cultivate a collaborative and dynamic team that delivers exceptional results for our clients and communities.

Compensation
The expected salary range for this position is $95000-$120000 and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level.

Why Choose HUB

When you choose HUB youre choosing a competitive exciting and friendly work environment that strategically positions you for longevity and offers significant advancement growth and success opportunities. To read more about HUB please visit - About Us - HUB International

About HUB International

Headquartered in Chicago Illinois Hub International Limited is a leading full-service global insurance broker and financial services firm providing risk management insurance employee benefits retirement and wealth management products and services. With more than 19000 employees in offices located throughout North America HUBs vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy so clients are ready for tomorrow.

Were not just an insurance broker were a team of passionate professionals dedicated to innovation excellence and empowering our clients and communities through personalized support and expertise.

If youre interested in learning how you can grow your career at HUB visit our Careers Page to explore our opportunities.

AI Disclosure

AI and Automation Notice HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates all decisions are made through human review.

HUB International is committed to creating an inclusive and accessible recruitment process for all candidates. If you require accommodations at any stage of the interview process please let us know and we will work with you to ensure a fair and equitable experience.

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Department Information Technology

Required Experience: 7-10 years of relevant experience

Required Travel: Up to 25%

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Required Experience:

Senior Manager