Manager, Application Support

This role leads application and automation production support, ensuring the reliability, availability, and performance of business-critical systems, APIs, integrations, and RPA solutions. The position combines operational leadership, incident management, release coordination, and continuous improvement to deliver stable and efficient technology services.A company in the insurance industry located in GTA.Description
Own the operational stability, availability, reliability, and performance of assigned application and automation portfoliosLead production support activities including incident, problem, and service request managementEstablish and maintain operational support processes, standards, runbooks, and knowledge management practicesDrive continuous improvement initiatives focused on system reliability, supportability, automation, and operational efficiencyLead support teams responsible for business-critical web applications, integrations, APIs, and RPA production botsEnsure timely triage, escalation, communication, and resolution of production incidentsOversee production support for web and mobile apps and operational stability of robotic process automation (RPA) solutionsMonitor bot performance, job execution, scheduling, and exception handlingCoordinate production releases and deployments across applications and automation solutionsManage release schedules, deployment planning, implementation activities, and production validationsPartner with infrastructure and cloud operations teams to support application hosting environments and platform servicesCollaborate with business, development, architecture, infrastructure, and support teams to ensure service objectives are metProvide operational dashboards, performance reporting, and service reviews to leadershipAct as an escalation point for critical business-impacting incidentsMPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants.Profile
8+ years of experience supporting enterprise applications and technology platforms3+ years of experience leading application support, production operations, or service delivery teamsExperience supporting web applications, APIs, integration platforms, or enterprise business systemsExperience supporting RPA platforms such as UiPath, Automation Anywhere, Power Automate, or similar technologiesExperience with application monitoring and observability tools such as Datadog, Dynatrace, Splunk, AppDynamics, or equivalentStrong understanding of incident management, problem management, change management, and release management processesExperience working in cloud and hybrid environmentsExperience in insurance, Guidewire, Azure, DevOps, and ITIL practices would further strengthen their ability to lead operational excellence initiativeJob Offer
Opportunity to lead production support for business-critical applications, APIs, integrations, and RPA solutions.Exposure to enterprise-scale technologies, cloud environments, observability platforms, and automation initiatives.Ability to influence operational excellence, reliability improvements, and continuous service enhancement efforts.High visibility through leadership reporting, service reviews, and ownership of critical incident escalations.Full time role with competitive salary, competitive benefits package and growth opportunities.
MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants.This role leads application and automation production support, ensuring the reliability, availability, and performance of business-critical systems, APIs, integrations, and RPA solutions. The position combines operational leadership, incident management, release coordination, and continuous improvement to deliver stable and efficient technology services.Client Details
A company in the insurance industry located in GTA.Description
Own the operational stability, availability, reliability, and performance of assigned application and automation portfoliosLead production support activities including incident, problem, and service request managementEstablish and maintain operational support processes, standards, runbooks, and knowledge management practicesDrive continuous improvement initiatives focused on system reliability, supportability, automation, and operational efficiencyLead support teams responsible for business-critical web applications, integrations, APIs, and RPA production botsEnsure timely triage, escalation, communication, and resolution of production incidentsOversee production support for web and mobile apps and operational stability of robotic process automation (RPA) solutionsMonitor bot performance, job execution, scheduling, and exception handlingCoordinate production releases and deployments across applications and automation solutionsManage release schedules, deployment planning, implementation activities, and production validationsPartner with infrastructure and cloud operations teams to support application hosting environments and platform servicesCollaborate with business, development, architecture, infrastructure, and support teams to ensure service objectives are metProvide operational dashboards, performance reporting, and service reviews to leadershipAct as an escalation point for critical business-impacting incidentsMPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants.Profile
8+ years of experience supporting enterprise applications and technology platforms3+ years of experience leading application support, production operations, or service delivery teamsExperience supporting web applications, APIs, integration platforms, or enterprise business systemsExperience supporting RPA platforms such as UiPath, Automation Anywhere, Power Automate, or similar technologiesExperience with application monitoring and observability tools such as Datadog, Dynatrace, Splunk, AppDynamics, or equivalentStrong understanding of incident management, problem management, change management, and release management processesExperience working in cloud and hybrid environmentsExperience in insurance, Guidewire, Azure, DevOps, and ITIL practices would further strengthen their ability to lead operational excellence initiativeJob Offer
Opportunity to lead production support for business-critical applications, APIs, integrations, and RPA solutions.Exposure to enterprise-scale technologies, cloud environments, observability platforms, and automation initiatives.Ability to influence operational excellence, reliability improvements, and continuous service enhancement efforts.High visibility through leadership reporting, service reviews, and ownership of critical incident escalations.Full time role with competitive salary, competitive benefits package and growth opportunities.
MPI does not discriminate on the basis of race, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, or based on an individual's status in any group or class otherwise protected under applicable human rights legislation. MPI encourages applications from minorities, women, the disabled and all other qualified applicants.
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