Project Manager

Position OverviewReporting to the General Manager, the Project Manager is the main generator of revenue for the branch. This position’s primary responsibility is to manage and oversee all emergency and restoration related services provided by
Position OverviewReporting to the General Manager, the Project Manager is the main generator of revenue for the branch. This position’s primary responsibility is to manage and oversee all emergency and restoration related services provided by
Belfor
Property Restoration. This position attends job sites to assess damage and provide data to create estimates. The Project Manager provides technical explanations and feedback to clients, adjusters and consultants. A Project Manager will also be expected to strengthen relationships with all existing and potential customers through business development and accounts management activities by the attendance of industry events or customer entertainment activities where appropriate and within company guidelines. This position is considered a first point of contact in the field that communicates professionally with all customers, subcontractors, consultants and insurance company representatives.
Job Duties
Create, review and edit estimates pursuant to Belfor estimating standards, insurance compliance service level agreements (SLA), including creation of accurate floor plans in Xactimate sketch
Work under time constraints to meet specific timelines
Ensure all protocols are followed as it relates to insurance, legislation or division specific
Upload, monitor, revise and update estimates and noting system in internal and external systems
Secure (work) authorizations and deposits to commence project in accordance with office policies and protocols
Manages and oversees all projects;
residential, marine (ifapplicable), commercial, and industrial
Manages high risk, high exposure and/or complex projects
Ensure scope of work is being followed as per quoting process to ensure accurate timelines and project budgets are achieved
Attend all site meetings as required to initiate and maintain the proper management liaison between customer, sub-contractors, consultants/engineers and all insurance company representatives
Communicate professionally with customers, subcontractors and insurance companies;
coordinate and scheduleall appointments
with customers and clients
Provide technical explanations to clients, adjusters, consultants and others
Coordinate all work duties in the field, job starts and schedules with all personnel including subcontractors
Provide constructive feedback and direction to complete projects on time and on budget
Ensure applicable permits are in place, and meet with inspectors as required
Coordinate and attend after-hours emergency jobs to ensure services are completed as required
Work in conjunction with Safety Coordinator to ensure all areas of safety are covered off in the quote and proposal process
Review and approve project based invoices for payment
Ensure a certificate of completion is obtained on all projects and submitted / uploaded with invoicing
Submit interim and end of project billing
Participate in collection efforts on all outstanding accounts
Provide excellent customer service
Work under time constraints to meet specific timelines
Ensure attention to detail and keen sense of safeguarding other people’s property and information
Will practice good housekeeping at all times to ensure a safe and non-cluttered worksite
Participates in and demonstrates an understanding of safety principles and practices;
follows all safety policies and procedures to support a safe working environment, including safe operation of machines and equipment
Comply with all Belfor policies and procedures, as well as legislative requirements
Proactively communicate job site conditions and concerns that may or are affecting completion of the job to the appropriate person
Attend all Belfor sponsored training courses
Responsibilities
Human Resources: Maintain employee confidentiality and performance management by coaching leading, mentoring and motivating employees.
Safety: Verify all Belfor documents are completed accurately;
maintaining employee records and compliance;
ensuring
compliance of all employees and subcontractors with local laws and
Belfor
policy at all
Belfor
locations and job sites.
Accountability: Ability to identify measures of performance and actions needed to improve or correct performance,
ensuring accuracy and documentation.
Communication: Ability to communicate effectively and professionally with our staff and customers, both verbal and written.
Leadership: Ability to delegate, set expectations, and monitor progress of all direct reports
Time Management: Proven ability to multi-task in a fast-paced office environment
Qualifications
Post secondary courses and / or certification in Construction, Business / Project Management;
and / or working towards PMP certification preferred
3+ years experience in a similar role
Construction / Restoration / Insurance (Residential, Commercial and Industrial), experience preferred
Sales experience in related fields, including upgrades / changes to existing contracts
Experience with Xactimate and XactAnalysis preferred
Experience with site-specific safety plans
Extensive knowledge of construction trades
Hazardous material identification including asbestos, lead paint, mold and IICRC unsanitary categories 2, 3 and Special Situations
Solid working knowledge of building codes and regulatory agencies
Knowledge of project management principles and practices..
Excellent time management skills, having the ability to meet deadlines under pressure.
Excellent critical thinking, decision-making and problem solving skills
Comprehensive understanding of customer service, principles and practices
Eligible to operate a motor vehicle per Belfor’s vehicle policy
Self-directed, takes initiative, with the ability to work within a team or independently as needed
Strong written and verbal communication skills
Proven ability to multi-task in a fast paced environment
Intermediate computer and/or tablet/iPad experience with Microsoft Office programs such as Excel, Word and Google Suite, JD Edwards experience an asset
Willing to work evenings, on call and weekends when requested
Travel may be required
Criminal Record Check
Physical Demands
Frequent lifting from 5-40 lbs, unassisted (from 35-65% of the time)
Occasional lifting from 41 lbs +, assisted (up to 50% of the time)
Access and mobility in tight spaces
Fit Testing – half and full face mask as needed, annual certification required
Working at Heights - over 5 feet, periodically
Sustained periods of standing, sitting, walking, bending, and kneeling
Belfor (Canada) Inc. is an inclusive and equal opportunity employer. While we appreciate all applications, only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.
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