Remote Workforce Planning Manager

Remote workforce planning leadership awaits in Canada, using Excel, forecasting, and real-time monitoring across customer service channels. Shape staffing strategies for international projects.As Manager Controlling & Planning, you will oversee workforce planning and operational performance across multiple customer service projects. You will align staffing with demand across phone, chat, and email support. The work combines scheduling, KPI analysis, reporting improvements, and operational decision-making.Key Responsibilities:
Plan workforce allocation using forecasts, volumes, and service targetsMonitor operations and implement immediate corrective actionsDevelop employee shift schedules with project leadersAnalyze KPIs and translate insights into recommendationsImprove reporting systems and automate recurring workflowsRequirements:
At least two years customer service workforce management experienceConfident Microsoft Excel or Google Sheets userStrong numerical aptitude and analytical thinkingExcellent organizational and independent working skillsFluent German or English communicationApply your workforce management, analytical, and scheduling expertise to maintain service quality across remote customer service operations.
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