Cloud Contact Center Ai Architect
Bell
Shape cloud contact center AI solutions with Bell, using Genesys Cloud CX, Amazon Connect, or NICE CXone in a hybrid Canadian setting. Build scalable integrations.This management position leads technical architecture for CCaaS transformations within Bell’s BBM Professional Services delivery team. You will design conversational and generative AI solutions, connect platforms with CRM and WFM ecosystems, and provide technical governance during complex implementations. Client advisory and pre-sales collaboration are central.Key Responsibilities:
Design CCaaS integrations with CRM, WFM, cloud ecosystems, and APIsOversee NLU, chatbot, LLM, and speech analytics implementationsProvide technical governance for high-value project deliveriesAdvise clients on cloud CX migrations and AI integration valueValidate feasibility, effort, requirements, and technical proposalsRequirements:
Five-plus years architecting at least two primary CCaaS platformsExperience with intelligent IVR, conversational bots, LLM search, and analyticsThree-plus years delivering cloud contact center solutionsExperience leading technical teams and legacy-to-cloud migrationsPreferred Genesys Cloud, AWS, or NICE CXone certificationsApply cloud architecture, conversational AI, integration design, and advisory expertise to Bell’s modern CCaaS delivery practice.
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Design CCaaS integrations with CRM, WFM, cloud ecosystems, and APIsOversee NLU, chatbot, LLM, and speech analytics implementationsProvide technical governance for high-value project deliveriesAdvise clients on cloud CX migrations and AI integration valueValidate feasibility, effort, requirements, and technical proposalsRequirements:
Five-plus years architecting at least two primary CCaaS platformsExperience with intelligent IVR, conversational bots, LLM search, and analyticsThree-plus years delivering cloud contact center solutionsExperience leading technical teams and legacy-to-cloud migrationsPreferred Genesys Cloud, AWS, or NICE CXone certificationsApply cloud architecture, conversational AI, integration design, and advisory expertise to Bell’s modern CCaaS delivery practice.
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Vacancy posted 1 hour ago
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