Senior Executive, Visitor Services Management Outram

Become a part of our team as a Senior Executive in Visitor Services.

Support operations and enhance service standards at information and registration counters alongside the Head of Department.

In this role, you will assist the Head of Department with managing visitor services and ensuring high-quality standards across all service points. You will handle complaints and discrepancies, oversee staff training, and support the creation of policies aimed at improving visitor experiences. This position is key to maintaining effective front-line service operations.

Key Responsibilities

• Oversee daily operations at information counters
• Manage escalated complaint situations effectively
• Investigate and resolve service discrepanciesCoordinate training and staff deployment efforts
• Develop and implement department policies

Requirements

• Bachelor’s Degree required
• Excellent communication and interpersonal skills
• Experience in service operations and complaint resolution
• Ability to manage and evaluate service standards
• Proactive approach to departmental projects

Leverage your skills to ensure exceptional service delivery and operational success in Visitor Services.