Engagement Coordinator (SaaS implementation)

Job Responsibility: Company Description

Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both in-store and online. Our Commerce Execution Suite is available globally.

Location of Job: This position is a remote role and will require someone to work in the U.S. or Canada.

Wiser is looking for a talented Engagement Coordinator to add to our Customer Solutions team. The ideal candidate will be well-rounded, with analytical and technical skills as well as strong communication and customer-facing abilities. You actively seek out new ways to learn and are a proactive problem-solver. We are looking for someone to join our team that will help deliver value to our customers through excellent project management and customer support skills.

Responsibilities:

• Define, lead, and run implementations (projects) for online customers based in the US.
• Manage assigned implementations (projects) and oversee support cases.
• Meet project objectives and timelines, identify and address dependencies across cross-functional teams and business stakeholders.
• Responsible for working with customers to ensure accountability and successful project completion according to the scoped business and contractual requirements.
• Proven track record in customer SaaS onboarding, customer support, communications and/or technical documentation
• Strong knowledge of customer support processes and procedures
• Become a domain expert, deeply understanding the market and customer challenges to solve real problems with data and technology.

Qualifications

• 2 - 3+ years technical project management or similar experience
• Consistent track record of partnering with both business stakeholders and technical professionals to deliver successful project implementations.
• Self-starter with ability to effectively manage time, work independently, and cope with ambiguity.
• Ability to transition between high level strategy and detailed, hands-on work as the situation requires with a focus on implementation and customer support.
• Proficiency in project management tools such as JIRA, Confluence, Monday.com, Salesforce.com, Lucidchart/Visio or similar Project Management tools
• Strong customer orientation - Passion for customer/user experience
• Excellent problem solving, analytical and technical troubleshooting skills.
• Be meticulous and highly attentive to details.
• Bachelor's degree in a technical domain preferred
• Fluent in English

Additional Information

Other Duties - Please note this is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEO STATEMENT - Wiser Solutions, Inc. is an Equal Opportunity Employer and prohibits Discrimination, Harassment, and Retaliation of any kind. Wiser Solutions, Inc. is committed to the principle of equal employment opportunity for all employees and applicants, providing a work environment free of discrimination, harassment, and retaliation. All employment decisions at Wiser Solutions, Inc. are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, family or parental status, disability, genetics, age, sexual orientation, veteran status, or any other status protected by the state, federal, or local law. Wiser Solutions, Inc. will not tolerate discrimination, harassment, or retaliation based on any of these characteristics.

Base pay is one part of our total compensation package. Pay is established on an individual basis after considering multiple factors such as relevant experience, education, and other qualifications. In addition, we take into account geographical differentials and make sure pay is equitable with our current staff. For this position, our hiring range for base annual pay is estimated to be CAD$55,000 to $64,000 at the time of this posting.

Performance-based discretionary bonuses and variable pay plans are available for some positions.

If you require accommodation to complete any part of the application process or need an alternative manner to apply, please contact us at View email address on ca.edajobs.com or call View phone number on ca.edajobs.com.