People & Culture Generalist

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

The People & Culture Generalist is an operationally focused role responsible for the day-to-day execution and administration of key People & Culture functions, with particular accountability for compliance, health & benefits administration, immigration/work permit tracking, Dayforce data integrity, and coverage of core People & Culture activities.

While this role provides hands-on support across all areas of the People & Culture function, the generalist primarily assists, supports, and executes under the direction of the Director and Assistant Director, People & Culture. It is well suited to an HR professional looking to deepen their experience in a complex, high-volume hospitality environment.

Responsibilities:

Compliance, Immigration & Audit Readiness

• Maintain day-to-day compliance related to:
  • Work permits and immigration documentation
  • Temporary Foreign Worker Program tracking
  • Visa expiry monitoring, implied status tracking, and extensions
• Prepare and maintain compliance trackers, reports, and audit files
• Support internal and external audits by ensuring documentation, records, and reporting are accurate and up to date
• Proactively flag risks, upcoming expiries, or gaps in documentation to leadership
• Support recurring and one-time compliance initiatives (e.g. BPOW, Inclusion & Workplace Charter commitments)

Health, Benefits & WCB Administration

• Administer and track:
  • WCB claims and related documentation
  • Incident reporting and return-to-work documentation
  • Short-term disability tracking and follow-up
• Support benefits administration, including:
  • Enrolments, status changes, and leaves of absence
  • Liaison with benefit providers as required
• Maintain accurate health and benefits records in line with privacy requirements
• Support health & benefits reporting and audit requirements

Dayforce & HR Systems Administration

• Maintain accuracy and integrity of employee data in Dayforce , including:
  • New hires, rehires, transfers, and terminations
  • Position and compensation changes
  • Work assignments and access changes
  • Policy acknowledgements and tracking
• Action Employee Action Forms (EAFs) and ensure timely system updates
• Support payroll-adjacent processes by ensuring accurate and timely data entry
• Act as a first point of support for Dayforce-related questions and troubleshooting

People & Culture Operations

• Letters of employment
• ID cards and name badges
• Orientation preparation and documentation
• General inquiries and appointments
• File management and record keeping
• Maintain physical and electronic employee files in accordance with confidentiality and retention requirements
• Assist in other areas of the People and Culture Department as required

Qualifications

• Previous experience in Human Resources, ideally in a Generalist or Coordinator role
• Demonstrated experience with HR administration
• Experience with benefits administration, WCB, disability management, or immigration is a strong asset
• Experience in a unionized and/or hospitality environment preferred
• Strong working knowledge of Microsoft Office (Word, Excel, Outlook)
• Experience with HRIS systems (Dayforce preferred)
• University degree or College diploma in Human Resources, Hospitality Management, or a related field an asset.
• Minimum 2 years experience in Human Resources, Benefits Administration, or Health & Safety management.
• Knowledge of applicable employment legislation including Alberta Employment Standards, Human Rights, Occupational Health & Safety, and Privacy Act.
• Exceptional interpersonal, communication, and organizational skills.
• Demonstrated ability to handle sensitive and confidential information with discretion.
• Ability to prioritize, multitask, and thrive in a dynamic work environment.
• Self-motivated, proactive, and committed to driving continuous improvement and employee satisfaction.

Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements:  Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Apply Today:  Whether you're just launching your career or looking for a new adventure, we invite you to visit to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:  View email address on jobs.smartrecruiters.com

Our Commitment to Diversity & Inclusion: 

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.