Customer-Centric Member Experience Specialist

Take your career further as a Member Experience Specialist at OMERS, assisting over 640,000 members with their pension needs through excellent customer service. Join our passionate Member Experience Team at OMERS, where your role will focus on addressing member inquiries through diverse communication channels like live chat and email. With continuous learning investments and a comprehensive onboarding program, you’ll gain the pension knowledge necessary to provide informed and courteous service. A background in pension benefit administration or client service of 2+ years is essential for this role. Key Responsibilities:

• Serve as the primary contact for member inquiries
• Use OMERS systems for transaction processing
• Process follow-ups for inquiries and issues
• Identify and streamline service processes
• Work collaboratively with internal teams

Requirements:

• Minimum 2 years in relevant client service roles
• Excellent verbal and written communication skills
• Strong customer service focus with a positive attitude
• Ability to remain composed under pressure
• Accreditation in post-secondary education is preferred

Bring your expertise in member satisfaction to OMERS and make a difference in the lives of retirees. #J-18808-Ljbffr