Global Delivery Customer Success Manager

Use operational expertise and performance insights as Uber's Customer Success Manager for global delivery partnerships. Support merchants across operations, data, and relationships.On Uber's GDP Delivery team, you will own merchant operational health end-to-end. The work emphasizes operational efficiency, customer experience, and financial health, while supporting revenue growth through upselling and cross-selling with Account Managers. You will diagnose gaps, recommend solutions, drive product adoption, and advise merchant partners.Key Responsibilities:
Diagnose merchant performance gaps and recommend Uber-backed operational solutionsTrack defect rate, uptime, and fulfillment speed metricsMonitor dashboards and translate insights into recommendationsDrive product adoption and support merchant pilot programsIdentify at-risk storefronts and develop retention plansRequirements:
At least four years of full-time experienceBachelor's degreeB2B operations experience in sales, success, or account managementProficiency in SQL and performance data interpretationExcellent communication, negotiation, and organizational skillsBring data analysis, operational optimization, and merchant relationship management to Uber's global delivery partnership team.
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