Service Desk Manager It Support

Lead IT Support Team operations in Winnipeg with system administration expertise and a focus on efficient service delivery. Wellington-Altus offers a management opportunity.Reporting to the Vice-President, Technology Services, the Manager, Service Desk oversees support operations for Wellington-Altus. The position coordinates incident management, operational inquiries, and service communications while supporting organizational standards. It also contributes to capacity projections, task delegation, and support improvements.Key Responsibilities:
Oversee daily IT Support Team operations and procedural standardsImprove reporting, metrics, and organizational efficiencyAudit calls and report employee productivityResolve employee IT software and hardware issuesManage hardware inventory and support transitionsRequirements:
Bachelor’s degree, technical diploma, or equivalentFive to seven years managing Service Desk operationsSystem administration and multiple application management expertiseITSM, incident management, and compliance frameworks experienceLegal eligibility to work in Canada and business travel availabilityApply Service Desk leadership, system administration, and incident management expertise supporting Wellington-Altus employees in Winnipeg.
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