Gestionnaire Service Clientèle Airbnb

Airbnb, Inc.

Airbnb recherche un Gestionnaire du service à la clientèle au Canada, en télétravail, pour diriger des équipes et coacher leurs ambassadeurs.Ce poste à temps plein soutient plusieurs services internes de service à la clientèle. Vous superviserez environ 10 à 15 ambassadeurs, améliorerez leur rendement et concilierez travail planifié et interventions en temps réel. Le leadership opérationnel, l’analyse des données et la gestion d’équipe sont essentiels.Responsabilités clés :
Superviser des équipes et assurer un soutien communautaire de qualitéGérer les dossiers complexes, sensibles ou urgentsCoacher les subalternes directs et créer des plans de développementGarantir l’intégration, la formation et la dotation appropriéesCollaborer avec la Planification de la capacité et la PMOExigences :
Au moins huit ans d’expérience progressive en service ou opérationsCinq ans de gestion directe du personnel et de son cycle de vieExpérience démontrable en amélioration du rendement des équipesExpérience en analyse et production de rapports de donnéesAnglais excellent et disponibilité occasionnelle sur appelApportez votre leadership, votre coaching et votre expertise analytique pour soutenir les ambassadeurs et la communauté Airbnb au Canada.
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