Service Advisor

Company Overview

Pinnacle Equipment, formerly known as DLE (Douglas Lake Equipment), has been serving British Columbia region since 1999. With multiple locations across BC, we are dedicated to providing exceptional sales, service, and support for heavy equipment and machinery representing brands such as Kubota. Fendt, Massey Ferguson, and Kobelco. Our commitment to customer satisfaction and rapid response times makes us a trusted partner in the industry.

Summary

We are seeking a Service Advisor to join our team in our Oliver location. The Service Advisor will be responsible for supporting the daily operations including both the Service and Parts departments.This position acts as a key point of contact for customers, ensuring accurate service documentation, timely communication, and efficient coordination of parts and service activities.

Core Competencies

• Customer Focus
• Communication
• Teamwork
• Time Management
• Adaptability / Flexibility
• Problem Solving
• Planning & Organizing
• Accountability & Dependability
• Ethics & Integrity
• Confidentiality 

Responsibilities

• Responsible for Service work order processing and invoicing as signed off by Operation Manager.
• Generate regular internal monthly service work orders.
• Input file data in database for new and existing customers
• Keep Ops Manager apprised of any service concerns.
• Verify data, invoicing to customers and payment methods prior to invoicing.
• Type forms, letters, reports & memos as necessary.
• Organize, maintain & coordinate service records & files in their proper locations.
• Promoting/assisting with marketing and support customer service for the department
• Service customer follow-up calls as directed by the Operation Manager.
• Contact customers prior to their warranty end date & assisting the Operation Manager in scheduling service appointments.
• Assist service campaigns with information regarding all Manufacturer portals and providing the campaigns to the Operations Manger.
• Practicing & enforcing company Safety policies
• Assisting with Parts & Service accounts recievable as required
• Assist warranty administrator with processing of warranty claims which may include submission, follow up, appeals, and assisting in closing warranty work orders with the Operations Manager and warranty administrator when deemed necessary or directed.
• Keep customers up to date on all ongoing work.

Requirements

• Post-Secondary Education or combination of related experience and skills
• Experience in a service, parts, or dealership environment preferred
• Strong mechanical aptitude and/or industry knowledge considered an asset
• Proficient in computer systems and Microsoft Office applications
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Ability to work effectively both independently and within a team
• High level of accuracy and attention to detail
• Valid driver’s license

Work Conditions

• Fast-paced service office and shop environment
• Frequent interaction with customers, technicians, and internal departments.
• Ability to work extended hours and weekends during peak seasons as required
• Occasional physical activity, including lifting parts and operating equipment (e.g., forklift)

Physical Requirements

• Ability to lift and move parts and equipment as required
• Prolonged periods of standing, walking, and desk work
• Manual dexterity required for computer and administrative tasks

Compensation

• $28-$35 per hour depending on experience 

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• Free on-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Exclusive corporate discounts

If you’re ready to accelerate your career in a dynamic environment where your skills make a real impact, we invite you to apply today. Join our team at Pinnacle Equipment and help us drive success forward. Candidates must be authorized to work in Canada. Pinnacle Equipment provides equal employment opportunities for all individuals.