Customer Service / Benefits Advisor (Work from home)

The Physician Project Lead of UCC Development North Battleford will report to DCMO Integrated Northern Health (or designate).

The Physician Project Lead of North Battleford UCC Development will function collaboratively with UCC North Battleford project team members to:

• Assist with but not limited to strategic advisement and operational decision making for North Battleford UCC, including staffing model.
• Guide the development of the UCC in North Battleford from conception to design to operational readiness.
• Co-lead in advisory committees that are related to UCC North Battleford.
• Represent and communicate project and operational issues/goals to operational and clinical leaders, clinicians, and Ministry.
• Lead, promote and effectively articulate to frontline physicians and clinicians the vision of the North Battleford UCC programs/services and how the UCC will influence and improve safe, quality client care.
• Participate, support and lead physician engagement.
• Co-lead and support community engagement.
• Manage general inquiries and issues arising from physicians and the broader community.
• Develop coalitions, work effectively with internal SHA stakeholders, and draw on expertise in the community to help establish the multidisciplinary clinical care model of the North Battleford UCC, including defining the role of family physicians (Community Physicians, Network Leads, 811 HealthLine, etc.).
• Work collaboratively to recommend diagnostic and clinical procedures available at the North Battleford UCC and develop related protocols.
• Identify and support training for all members of the multidisciplinary care team.
• Build a network of committed and motivated physicians and clinicians to work in the North Battleford UCC through engagement, collaboration and support.
• Create and sustain a workplace environment that fosters evidence-informed practice, compliance with regulatory and accreditation standards, utilization of clinical research, and management of risk and adverse events in collaboration with corporate resources.
• Develop and demonstrate leadership capabilities and commitment to a client-first culture of continuous learning.
• Lead and engage with UCC Leadership, internal stakeholders and community organizations to develop an environment of cultural competence focused on Truth and Reconciliation.
• Co-lead in quality improvement and performance measurement initiatives.
• Other duties as mutually agreed to between the project lead and Saskatchewan Health Authority.

Job Qualifications

• Licensed medical practitioner in good standing with the College of Physicians and Surgeons of Saskatchewan.
• Family physician preferred with knowledge of multiple areas of the health care system including primary health care, emergency medicine, mental health and addictions.
• Canadian Certified Physician Executive Credential would be an asset.
• Advanced education in Health Care Administration, Public Administration and/or Leadership Studies would be an asset.
• Participation in the Canadian Medical Association’s Physician Leadership Institute would be an asset.
• Additional training and/or education in leadership/management would be an asset.
• Experience at an operational level as a medical leader who has worked in partnership with administrative leaders to develop and lead innovative planning and programs in a complex, multi-stakeholder environment.
• Knowledge of and experience in guiding health quality improvement processes and initiatives.