Senior Staff Cloud Security Engineer | Operational Technology | Office of CISO

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The ServiceNow Security Organization (SSO) 

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact 

ServiceNow is changing the way people work. With a service orientation toward the activities, tasks, and processes that make up day-to-day work life, we help the modern enterprise operate faster and become more scalable. 

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at ServiceNow means always challenging yourself to improve. 

We employ the brightest and most forward-thinking Security Professionals on the planet. We have offices around the world and work as a global team. Come join the Office of the CISO and help set the bar for cloud security!

What you get to do in this role:

ServiceNow’s Office of the CISO team leverages its diverse security background and expertise to help enhance ServiceNow’s security and communicate ServiceNow’s security features to the world. The team works closely with various departments in ServiceNow’s security organization and with sales, legal, IT, and product teams on security-related topics. Most importantly, the Office of the CISO team works with prospects, customers, and partners to address questions related to the security of ServiceNow’s cloud-based service.

This team values integrity, quality, expertise, precision, communication, and efficiency and is looking for a Cloud Security Professional with a broad security background and excellent communication skills. 
You will be a member of the AMS team of the Office of the CISO in English and French-speaking countries. 

As a valued member of our esteemed team, you will assume the pivotal role of a Cloud Security Professional. Your mission encompasses ensuring unwavering support for the Sales Team in both pre- and post-sales endeavors. You will expertly navigate questionnaires and address customer inquiries. Your proactive engagement will extend to driving impactful security meetings with customers and delivering compelling presentations at conferences, both internal and external.

As a leader in security conversations, you will skillfully rebut cloud and AI technology myths and provide invaluable support during Security Incidents and Investigations. Collaborating seamlessly with internal teams, you will be key in resolving security issues arising from investigations and conducting thorough postmortems to guarantee comprehensive remediation.

Should the need arise, you will spearhead structural or design changes, propelling the security posture of our cloud environment and elevating the subscription service to new heights. Your expertise and dedication will be instrumental in safeguarding the integrity and excellence of our cloud security initiatives.

This role may require access to a Protected B cloud environment. The successful candidate must be eligible to obtain and maintain a Government of Canada Reliability Status under PSPC's Contract Security Program. Clearance is a condition of employment in this function. The company will sponsor and support the screening process through its designated Company Security Officer.

Key Responsibilities:

• Lead multifaceted security conversations, primarily focused on Canada Finserv customers and prospects.
• Understanding security concerns associated with Artificial Intelligence solution implementations involving Agentic AI and GenAI.
• Support ServiceNow’s Sales Teams in Pre- and Post-Sales efforts
• Respond to prospect and customer questions related to security.
• Conduct security calls with customers 
• Respond to security questionnaires
• Present and evangelize on AI and cloud adoption & assurance.
• Contribute to the overall messaging and positioning of the Security Office
• Coordinate and manage end-to-end customer cloud security experience.
• Active participation in Security Industry forums, communities, and standards organizations
• Participation in discussions & presentations with Partners and Customers
• Investigate and understand cloud and AI threats.
• Escalation point for Security Incidents & investigations
• Work with internal teams to resolve security issues arising from investigations and incidents and conduct post mortem’s to ensure issues are properly remediated
• Propose & develop structural/design changes to advance the security posture of ServiceNow (Voice of the Customer).
• Lead cross-functional teams to accomplish your goals.
• Contribute to contract negotiations related to security terms.
  

Qualifications

Requirements:

• Minimum 12 years experience in IT & 5 years in Cloud Security
• Candidate must be eligible to obtain and hold a reliability status in Canada.
• Solid understanding of security concerns associated with Artificial Intelligence solution implementations involving Agentic AI and GenAI.
• Expertise in IT, OT, IOT, Medical device, and Critical Infrastructure Security.
• ServiceNow ITOM and/or Armis expertise is a plus.
• Excellent communication and presentation skills (i.e. strong interpersonal and customer-facing skills)
• Experience with Cloud Operations (either as a customer or provider) is required.
• Expertise in enterprise cyber defense techniques 
• Desired Industry Certifications: CISSP, CISM, CSSP, CEH or equivalent
• A general understanding of ITIL and ITSM.
• Understanding of the sales life cycle.
• Expertise in Threat analysis and enterprise cyber defense techniques
• Deep understanding of Security Operations.
• Ability to articulate complex issues to executives and customers.
• Strong interpersonal skills.
• Self-motivated and driven; ability to perform and excel with little supervision.
• Able to serve as an authoritative source on security.
• Excellent collaborator and teammate; Fluent in English. French speaking a plus.
  

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Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact View email address on jobs.smartrecruiters.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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