Senior Major Incident Manager

Lead major incident response with decisive ITSM leadership and clear communication in a flexible hybrid financial technology environment. Protect critical services across complex operations.This senior Incident Management Lead role reports to Process and Operational Excellence leadership. You will coordinate technology specialists, product teams, communications partners, risk teams, and senior stakeholders. The mandate includes strengthening enterprise Incident Management practices across a 24/7 environment.Key Responsibilities:
Command major incidents and mobilize technical experts and communications teamsDirect technical resolver teams during urgent service restorationTranslate complex technical issues for executive and business audiencesImprove Incident Management processes, metrics, documentation, and complianceConduct post-incident reviews with Problem Management and risk teamsRequirements:
At least seven years of senior Incident Management leadership experienceRecognized expertise managing major incidentsStrong ITIL, ITSM, payments, and emergency management knowledgeExcellent written and verbal English communication skillsCritical thinking and decision-making skills under pressureBring major incident command, ITSM expertise, and stakeholder communication skills to strengthen resilient financial technology services.
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