Senior Drawing & Occupancy Technologist

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at

Summary

The Senior Drawing & Occupancy Technologist works with the team to coordinate and execute the delivery of Drawing and occupancy services in a consistent and precise manner. This role is the technical expert for delivery and implementation of new services or projects and is focused on data Integrity and internal technical issue resolution or troubleshooting that may arise.

Key Duties & Responsibilities

Drawing & Occupancy Services

• Responsible for the execution and updates of day to day client requests and deliverables that reflect additions and changes of onsite conditions; ensure accuracy of input by undertaking verification activities with other personnel, clients or by field visit; support project management, space management, move management, asset tracking, maintenance management as required by contract deliverables.
• Facilitate and execute the development and transition of Drawing & Occupancy services into new accounts; includes such activities as drawing file manipulation, space poly-lining and identification to established standards and plans.
• Ensure development and completion of drawings as per Drawing & Occupancy policies and procedures to gain consistency, repeatability and alignment with BGIS Global Integrated Solutions/Client needs; sustain filing and drawing management protocols; maintain standards, guidelines, policies and procedures within Drawing & Occupancy and clients group(s); provide quality assurance activities as needed.

Act as Team Lead

• Directly oversees Drawing and Occupancy team and others responsible for delivering drawing and occupancy services and projects ensuring that delivery is undertaken optimally and within BGIS Global Integrated Solutions / Client procedural boundaries.
• Provide direct support to the team with respect to service delivery, technical issues and administrative issues and challenges; monitor and support the preparation and execution of plans, schedules, maintain and track budgets of all projects; strive for 100% team member satisfaction through effective administration and provision of tools and support.
• Ensure internal escalation of issues or potential risks are raised to the Manager where required.
• Assigns, prioritizes and monitors work progress and completion to ensure adherence to timeliness, quality standards and all other related requirements.
• Performance Management– monitoring and providing performance feedback.

Project Management

• Establishes work schedules and priorities. Assigns, prioritizes and monitors work progress and completion to ensure adherence to timeliness, quality standards and all other related requirements.
• Execute work required to meet project commitments related to time constraints on deliverables and quality expectations (KPI's)

Continuous Improvement

• Seek continuous improvement opportunities that improve efficiency, benefit clients and other team members; keep abreast of technology changes and training requirements related to the role.

Reporting and Analysis

• Provide reports and analysis using various Drawing & Occupancy modules and reporting tools to support contract deliverables, any potential errors are brought to Manager’s attention and proposal of potential solutions provided.

Relationship Management

• Develop internal relationships and ensure appropriate communications/support is maintained; provide ongoing training and support for other team members, clients and global initiatives.

Communication

• Demonstrate effective and proactive communication and continuous improvement activities with internal/external concerned parties to ensure client satisfaction and BGIS Global Integrated Solutions success.
• Communicate and facilitate the resolution of escalated issues and challenges that include internal/external concerned parties.
• Other duties as assigned.

Knowledge & Skills

• Knowledge of fundamental concepts, practices and procedures of particular field of specialization.
• Possesses and applies comprehensive knowledge of particular field of specialization to the completion, overview, and management of complex assignments.
• Minimum education: College Diploma - Technician (architectural, structural, electrical, or mechanical).
• Demonstrated ability to work with CAD drawings and integrate it with other facility management software.
• Demonstrated software or programming skills in AutoCAD 2016.
• Knowledge of Revit &/or Microstation preferred.
• Strong comprehension of industry standards, details and specifications.
• Software proficiencies related to the assignment – MS Excel, Word, PowerPoint, Adobe Acrobat, Outlook, etc. with ability to quickly learn new applications.
• Effective interpersonal skills, especially communication (verbal / written).
• Strong planning and organizing skills.
• Effective analytical and problem-solving skills.
• Proactive and self-driven.
• Good people and client management skills.
• Strong organizational, documentation and training skills.
• Knowledge of software development lifecycle.

Licenses and/or Professional Accreditation

• PMP, MCR, BOMA certifications would be considered an asset.

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