Application Support Specialist at NuORDER

Join Lightspeed as an Application Support Specialist to provide exceptional support for the NuORDER B2B platform. Utilize your expertise to assist brands and retailers in enhancing their wholesale processes. As an Application Support Specialist, you will develop a deep understanding of NuORDER and troubleshoot any app issues that clients encounter. Your responsibilities include monitoring customer tickets and providing effective solutions, ensuring that our clients receive top-notch service. This role emphasizes collaboration within the team to achieve optimal customer outcomes. Key Responsibilities:

• Become a NuORDER expert, mastering the app's features
• Troubleshoot client-reported app issues efficiently
• Provide guidance on application configuration and features
• Replicate and analyze client issues for better solutions
• Manage incoming customer tickets through multiple channels

Requirements:

• 2+ years in a customer service or SaaS role
• Experience with B2B or SaaS product support
• Understanding of B2B eCommerce principles is a plus
• BA/BS degree or equivalent experience

Excel in this role by combining technical expertise with outstanding customer service skills. #J-18808-Ljbffr