Program Coordinator

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE

This position will plan, develop, implement, and oversee the day-to-day operation of Connective’s Program(s) as well as supervise the program staff.

STATUS AND CLASSIFICATION

Unionized. This position is open to applicants of all genders.

LOCATION

Maple Ridge, British Columbia

HOURS

• Shift Hours:
• Morning: 07:30 - 15:30
• Evening: 15:30 - 23:30
• Overnight: 23:30 - 07:30
• Casual employees must be available for at least 21 shifts per month, of which seven are overnight shifts.
• If you are working full-time, or if you are a full-time student, we ask you for 15 shifts of availability per month of which five are overnight shifts (this is subject to employer or enrollment proof).

WHAT WE OFFER?

• Committed Living Wage Employer
• 2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC
• 2023 High-Performance Culture Award from Supporting Lines
• Competitive benefits package, including health, wellness, and pension plan
• Career and personal development, with the ability to grow in a diverse range of programs and departments
• Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
• Access to On-Demand Pay to withdraw earned wages before payday
• Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

REPORTING AND WORKING RELATIONSHIPS

• Reports and is accountable to the Program Manager or their designate
• Supervises a team of staff, volunteers and oversees practicum placements
• Facilitates the delivery of programs and initiatives to adults, and their families and loved ones, relating to effective intervention and community reintegration
• Liaises with Connective staff to support the agency’s initiatives and to deliver client-centred services in keeping with our philosophy
• Liaises with other community and government agencies in the area

Key Accountabilities

• Plans and develops the program/s in consultation with the supervisor. Plans and implements program activities and special events.
• Formulates program/s policies and procedures and evaluates the program/s in consultation with the supervisor.
• Oversees the day-to-day operation of the program/s by ensuring that the necessary facilities and equipment are in place, program guidelines and policies are adhered to, and program standards and licensing requirements are met.
• Provides direct support services as assigned by Program Manager.
• Supervises program/s staff by performing duties such as assigning work, providing feedback on performance, and conducting performance evaluations.
• Participates in the recruitment and selection of program staff by performing duties such as screening applicants, participating on interview panels, and making hiring recommendations.
• Schedules program staff in accordance with program staffing requirements.
• Orients, determines the need for and provides training to program staff, volunteers, and practicum students.
• Monitors and authorizes program/s expenditures and maintains financial records in accordance with established procedures. Prepares the program budget for submission and presentation to senior management and/or the Board of Directors.
• Promotes public awareness of and support for the program by performing duties such as producing promotional materials and attending community events.
• Liaises with community service providers and other professionals to coordinate service provision, facilitate referrals to the program, and represent the organization or program in external events.
• Maintains related records and statistics and produces reports as required.
• Travels to other program sites as deemed necessary.
• On-call availability as required.
• Performs other related duties as required.

WORKING CONDITIONS

• Demonstrates initiative, independence and efficiency
• Follows guidelines as outlined by the Connective Support Society Policies and Procedures
• Transports self, staff, volunteers and others with a reliable vehicle throughout the areas including, remote locations and correctional facilities as needed
• Works 40 hours per week with time apportioned through days, evenings and weekends as necessary to meet the program and client needs
• Is a member of CUPE Local 1936-11
• Receives benefits and works within the conditions as outlined in the collective agreement and the personnel policies

Experience And Skills

• A university Degree in a relevant branch of the Behavioural Sciences with an emphasis on Social Work, Sociology, and/or Psychology
• Direct and extensive experience, a minimum of 3 years, in the delivery of supports and services in a correctional and/or community-based setting, and specifically relating to the criminal justice system or community social services sector
• Ability to be comfortable interacting with persons who have been involved in the criminal justice system and/or are high risk/high needs/high profile individuals
• Demonstrated competence in identifying, approaching and securing both short- and long-term funding from appropriate sources
• Extensive knowledge of government and community justice services
• A strong ability to work with persons in crisis and persons who are disconnected from their support network
• Extensive experience recruiting, screening, training, deploying and supervising volunteers and practicum students
• Experience in and comfort with public speaking
• Knowledge of word processing
• Excellent written, verbal, interviewing and assessment skills
• Experience with supporting individuals with developmental disabilities
• Experience with facilitating, creating and/or running programs

Requirements

• Ability to successfully complete a Vulnerable Persons Criminal Records Check
• Ability to successfully pass a reference check
• Current Emergency First Aid Certificate (please refer to the Certificates accepted in B.C. - WorkSafeBC)
• Valid Class 5 driver’s license
• Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport clients
• Proof of vaccination for communicable diseases may be required as mandated by Government, Health Authority, and/or funder requirements

Compensation

As Connective is a unionized environment, the starting wage is $33.77 to $38.77 per hour. Plus benefits enrollment as per the Collective Agreement.

Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

INCLUSION

At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.

For more information on Connective’s services and locations, visit our website at