Senior Technical Account Manager Hcm

Lead technical account management for Dayforce customers using HCM expertise and advanced SQL, XML, or XSLT skills. Collaborate with global stakeholders across regions.As a Senior Technical Account Manager, you will provide premium account services and partner with Client Support Analysts. You will manage incidents, customer success plans, application solutions, upgrades, and escalations. Your work connects customer business problems with Dayforce products and services. The position requires expertise across at least two HCM modules, including Payroll, Benefits, WFM, or HR.Key Responsibilities:
Strengthen executive relationships alongside Customer Success ManagersDrive customer value, growth, retention, and advocacy outcomesTranslate business problems into viable Dayforce solutionsAnalyze usage patterns and improve adoption and user experiencePlan and coordinate Dayforce upgrade readinessRequirements:
Bachelor’s degree in Computer Science, Engineering, or related fieldsThree to five-plus years in Dayforce Consulting or ImplementationHCM experience across at least two core modulesAdvanced proficiency with SQL, XML, and/or XSLTAbility to resolve complex enterprise business and integration challengesApply technical HCM expertise, customer advocacy, and solution leadership as Dayforce’s trusted Senior Technical Account Manager.
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