Contact Center Qa & Ops Lead
Walmart Inc.
Walmart is seeking a Customer Care Quality Assurance leader in Mississauga to improve service quality, efficiency and cost-to-serve. You’ll establish quality standards, calibrations and governance, and provide visibility into performance.You will drive coaching, manage vendor performance, monitor trends, and partner with Workforce Planning and Operations to meet service levels and implement automation and AI-enabled quality monitoring.
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Vacancy posted more than 2 months ago
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