Customer Service Attendant

Customer Service Attendant

26-097e

Job Type: Time stated Part Time

Find out why our AMAZING employees love working for the City of Port Coquitlam! Affectionately known as “PoCo”, we are an award-winning values-based organization made up of a diverse and dedicated team of people who care deeply about the community they serve.

This is a facility and program support role focused on providing customer experiences within recreation facilities.  An incumbent performs basic set-up of program spaces, monitors facility use, cleanliness and customer activities, daily facility reservations, and provides front line customer service including but not limited to supplying information to the public, program registration, and support to groups booking facility spaces.  Employees in this class process payments, including but not limited to processing payments for program registrations, admissions, pass sales and other revenues. The work is performed in accordance with clearly defined policies and procedures and is evaluated by a supervisor on the basis of accuracy and quality of customer service provided to the public.

Some of the key responsibilities of this position include but are not limited to:

• Responds to inquiries and provides factual information and assistance to the public regarding programs, facility bookings and services.
• Supports the set-up of program spaces based on the daily facility bookings and emerging day to day facility needs; sets up tables, chairs, displays, banners other furniture and equipment for scheduled events or activities and removes on completion.
• Utilizes registration software to support customers with their facility bookings and inquiries; receives and processes sales and registrations and maintains records related to transactions.
• Performs clerical duties, including data entry, maintaining routine records and statistical data collection.
• Maintains the daily facility booking sheets and communications between the facilities and customer service teams. 
• Monitors facility use, cleanliness and customer activities; and maintains the work area in a tidy and presentable manner.
• Performs first aid duties as required.
• Represents the City and the Department in a positive, professional and customer friendly manner.
• Performs related work as required.

The successful candidate for this position will have:

• Completion of Grade 12 supplemented by courses in customer service and conflict resolution and previous experience in a front-line customer service role, including cash handling and point of sales system; or a combination or training and experience.
• Occupational First Aid Level I.

Why should you considering working for us?

• Our organization is the ideal size for you to make a difference and have an impact
• We care deeply about our community
• We have a strong learning culture and want our people to grow and succeed
• An hourly starting wage of $27.49 (2025 rate of pay) plus 16% in lieu of vacation and statutory holiday pay
• We are a living wage employer

Qualified individuals are encouraged to apply online by October 11, 2026 , at quoting competition number 26-097e .

The City wishes to thank all applicants for their interest and advise that only those to be interviewed will be contacted. 

To be considered for this position, all certifications and licenses need to be uploaded with your resume and cover letter.

The City of Port Coquitlam will conduct a criminal record check.