Store Manager - Yorkdale

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.CELINE is currently seeking a STORE MANAGER to join it’s Toronto boutique.YOUR WORK ENVIRONMENT
The Store Manager is responsible for overall management of the store, staff, merchandise, and customer service. They will also be responsible for achieving sales objectives, maintaining, and achieving high operational and merchandising standards and goals, building highly motivated teams, and developing associates to the next level.YOUR IMPACT:
Organization:
Maintain a clear and effective store organization (by support functions and product categories)Communicate on all organizational changes within the storeRecruitment and Induction:
Engage in the recruiting process of staff along with Human Resources and Regional ManagerProvide new staff members with a systematic induction and organize follow-up with knowledge reviewsMaintain a pool of potential candidatesStaff Development and Retention:
Play a key role in team motivation by establishing a real team spirit and teamwork environmentOrganize a monthly review of staff on One-to-One basisIdentify individual staff strengths and areas of improvement through the Retail OMR process with the guidance of Human ResourcesEvaluate individual staff performance through MPP processRetain staff by identifying and developing growth potential of individual staff membersCustomer Service:
Assist sales associates with various customer service issues: repairs, returns, defective merchandise, dissatisfied customersCoach and develop the team to maintain the highest degree of customer service every dayJob responsibilities
Operations:
Use Retail Pro and its inventory management functionsWork with Buyer for OTB and ordering responsibilitiesProvide monthly qualitative and quantitative business reports as stipulated by the NY management teamMaintain positive relationship with members of corporate office, regional office, mail office, repair facility and other stores via administering follow-up and paperwork in an accurate and timely fashionFull Profit and Loss responsibility for the store, with particular attention given to controllable expenses and sales planManage Stock Associate to maintain proper SKU levels, dollar levels and model stocks using current P.O.S. system. It is the obligation of the manager to be fully trained in these systems and to ensure that the staff is proficient as wellCycle/Physical inventory requirements must be met as set by NY managementImplements directives from corporate officeStore Appearance:
Adhere to Grooming and Styling standards, lead by example, and enforce the standards within the entire teamMonitor the general appearance of the store: cleanliness, store maintenance, organization and tidiness of sales area and back-of-houseAdministration:
Ensure that key documents such as working contracts and invoices are kept in storeCreate staff work schedules and ensure appropriate store coverageManage planning of paid holidays, absences, and report accordinglyContinuously empower sales staff and ensure principles of Céline customer service are followedDrive sales to meet or exceed sales budgetsFind opportunities to and aid sales associates in fortifying client relationships through clientelingFollow on a day-to-day basis the sales performance of the store, and a monthly basis the sales performance of the sales associatesSet individual monthly objectives for each member of the teamProduct Category Management:
Understand and explain store performance by category as well as its mix (lines, functions, collections, etc.)Keep all product support tools well organized and ensure all team members have access to the informationStore Visuals:
Maintain merchandising standards as set forth by corporate visual department in partnership with the Visual MerchandiserProfile
Human Resources:
Supervise store personnel and carry out company policiesPayroll, ensure timely submission of timesheets using Kronos, verification of employee hours, etc.Identify & own all store recruitment needs. Recruit, assess, & interview talent and partner with Regional & HR when neededExhibit strong interpersonal skills in dealing with staff, peers, supervisors and the NY and Paris corporate officeResponsible for personnel matters including hiring and termination (with approval from Regional & HR)Coach and develop employees in all areas of performance and lead full MPP responsibilityKEYS FOR SUCCESS
Experience:
Position requires minimum of 7-10 years in store management experience;
preferably in a luxury settingComputer literate;
learn and use various software packagesAction oriented;
results drivenAble to motivate others and build effective teamsCustomer service orientedProficiency in meditating and resolving issues or concerns that may ariseProblem-solverStrong oral and written communication skillsLanguages: Foreign Languages a plus
The compensation for this position ranges from
CAD
$120,000-$150,000K annually. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contributionAdditional information
OUR COMMITMENT
CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.CELINE recruits and recognizes all types of talent and singularities.At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.
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