Client Experience Engagement Specialist
CACHC
Shape client experience at WellFort Community Health Services through engagement, service planning, and evaluation. Work in person across WellFort and partner locations.This full-time, permanent Specialist leads client experience initiatives within Organizational Effectiveness and Professional Practice. You will develop, implement, and evaluate the Client Experience Framework and Client and Family Engagement Strategy. Your work integrates client and family voices into organizational priorities and decisions.Key Responsibilities:
Lead the Client Experience Framework’s development and implementationEvaluate the Client Experience Framework and engagement strategyIntegrate client and family voices into organizational prioritiesSupport client partnership and meaningful service engagementFacilitate collaboration with clients, families, and community partnersRequirements:
Ability to provide subject matter expertise and consultationStrong facilitation, coaching, and project leadership capabilitiesAbility to support service planning, delivery, and evaluationSound judgment when handling client experience informationProfessionalism and discretion with confidential informationBring client engagement, facilitation, and evaluation expertise to strengthen experience and participation across WellFort services.
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Lead the Client Experience Framework’s development and implementationEvaluate the Client Experience Framework and engagement strategyIntegrate client and family voices into organizational prioritiesSupport client partnership and meaningful service engagementFacilitate collaboration with clients, families, and community partnersRequirements:
Ability to provide subject matter expertise and consultationStrong facilitation, coaching, and project leadership capabilitiesAbility to support service planning, delivery, and evaluationSound judgment when handling client experience informationProfessionalism and discretion with confidential informationBring client engagement, facilitation, and evaluation expertise to strengthen experience and participation across WellFort services.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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