Salesforce Lead

Role: Salesforce LeadPosition Type: Full time
Location: Toronto, Canada
Roles and Responsibilities
Lead the design, architecture, and implementationof Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud. Experience with Data Cloudis a strong plus.
Act as the primary Salesforce solution advisor to business stakeholders, translating business requirements into scalable Salesforce architecture and implementation strategies.
Provide technical leadership and guidanceto Salesforce developers, administrators, and integration teams across onshore and offshore delivery models.
Design and oversee implementation using Salesforce declarative capabilities and programmatic development (Apex, Triggers, LWCs, Batch Jobs, Platform Events, Flows).
Define and implement integration architecturewith external systems using APIs, middleware, event-driven architecture, and Salesforce integration best practices.
Lead the design and optimization of business processesacross Sales, Service, and customer engagement workflows.
Drive Salesforce governance, best practices, code quality, and development standardsacross the implementation lifecycle.
Collaborate with enterprise architects, product owners, and cross-functional teamsto ensure Salesforce solutions align with enterprise architecture and business strategy.
Lead Agile delivery teams, including sprint planning, backlog refinement, architecture reviews, and technical design sessions.
Mentor and coach Salesforce developers and administrators on architecture patterns, development practices, and platform capabilities.
Provide guidance on data architecture, data migration strategies, and data governancewithin Salesforce.
Oversee Salesforce CPQ implementations, including pricing strategies, price rules, approval processes, and quote lifecycle management (preferred).
Participate in client workshops, solution discovery sessions, and roadmap planningto define long-term Salesforce strategy.
Drive Lightning Experience adoption and migration strategieswhere applicable.
Ensure alignment with security, compliance, and Salesforce platform governance frameworks.
Skills and Qualifications
10+ years of CRM and enterprise application experience, with 7+ years in Salesforce platform implementations.
Strong expertise across Sales Cloud, Service Cloud, and Experience Cloudsolution architecture.
Deep technical knowledge of Apex, Triggers, Lightning Web Components (LWC), SOQL, Platform Events, and Salesforce Flows.
Proven experience in Salesforce solution architecture, enterprise integration design, and scalable platform design.
Experience leading large-scale Salesforce implementations and transformation programs.
Strong knowledge of Salesforce data model design, data migration strategies, and data governance.
Experience with Salesforce CPQ (Advanced Approvals, Price Rules, Quote Configuration)is preferred.
Strong understanding of integration patterns including REST/SOAP APIs, middleware platforms, and event-driven architectures.
Demonstrated ability to lead distributed teams and manage complex delivery environments.
Exceptional stakeholder management, client communication, and presentation skills.
Strong experience with Agile methodologies and delivery frameworks.
Salesforce certificationssuch as Application Architect, System Architect certificationsare highly desirable.
Bachelor's degree in Computer Science, Information Systems, Business Administration, or equivalent experience.
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