Rental Counter Sales Associate

The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The customer service representative will gain knowledge through local training and hands-on experience to provide administrative support and exceptional customers service.

Responsibilities:

• Take incoming calls reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls as assigned.
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Fully assess condition of rental upon return and report all damages.
• Process returns and check-ins
• Understand and communicate rental terms and conditions, vehicle features and other services
• Sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Qualifications

• Must be at least 18
• High School Diploma or above required
• Some college preferred • Must have at least 1 year prior customer service, retail, or administrative support experience
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• No drug or alcohol related convictions on driving record (DWI/DUI) in past 5 years
• Must have a valid driver's license with no more than two chargeable moving violations or accidents within the last three years

NOTE: This employment opportunity is with an independently operated Avis Budget Group rental location. We are an independent contractor.

DOWNTOWN BRANCH - SASKATOON

Job Types: Full-time, Part-time

Pay: $15.00-$17.00 per hour

Expected hours: 20 - 30 per week

Benefits:

• On-site parking

Day range:

• Holidays
• Monday to Friday
• Weekends as needed

Flexible Language Requirement:

• French not required

Shift:

• 10 hour shift
• 8 hour shift
• Afternoon shift
• Day shift
• Morning shift

Ability to commute/relocate:

• Saskatoon, SK: reliably commute or plan to relocate before starting work (required)

Experience:

• Sales: 1 year (preferred)
• Customer service: 1 year (preferred)
• Driving: 5 years (preferred)

Language:

• English (required)

Licence/Certification:

• Class 5 Licence (required)

Work Location: In person