Airport Customer Service Director Pal Airlines
PAL Airlines
Shape airport customer service for PAL Airlines across Quebec, combining people leadership, station oversight, and a strong commitment to safety compliance.This Director, Customer Service role leads airport operations across all Quebec locations. You will establish service expectations, review operational performance, and strengthen relationships with authorities and providers. The position also supports workforce planning, leadership development, and a customer-first culture.Key Responsibilities:
Oversee airport customer service operations across QuebecSet goals, KPIs, and accountability measuresConduct business reviews and implement corrective actionsMaintain airport authority and provider relationshipsCoach station leaders and develop high-performing teamsRequirements:
Proven senior leadership in customer service or transportationDemonstrated multi-site team leadership experienceStrong business acumen and operational performance managementAbility to influence stakeholders and lead through changeFrench and English bilingualism is requiredApply airport operations leadership, stakeholder management, and team development expertise to PAL Airlines’ customer service network.
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Oversee airport customer service operations across QuebecSet goals, KPIs, and accountability measuresConduct business reviews and implement corrective actionsMaintain airport authority and provider relationshipsCoach station leaders and develop high-performing teamsRequirements:
Proven senior leadership in customer service or transportationDemonstrated multi-site team leadership experienceStrong business acumen and operational performance managementAbility to influence stakeholders and lead through changeFrench and English bilingualism is requiredApply airport operations leadership, stakeholder management, and team development expertise to PAL Airlines’ customer service network.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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