General Manager

Company DescriptionDenny's Canada, proudly 100% Canadian-owned and operated, has been "Canada's Diner" for 55 years, welcoming guests to connect over quality food at great value. Acquired by Northland Properties Corporation in 1992, it forms part of a larger family of hospitality brands that includes Chop Steakhouse & Bar, Moxies, Sandman Hotel Group, and several leading resorts and hotels. Headquartered in Vancouver, Denny's Canada operates and franchises 87 restaurants across the country, offering a diverse, inclusive dining experience. The brand is recognized for strong guest satisfaction, serving a broad menu of high-quality, affordable dishes. Team members join a stable, well-known organization with a strong focus on hospitality, community, and long-term growth.
Role DescriptionThe General Manager is a full-time, on-site leadership role based at the Denny's Canada restaurant in Langley, BC. This position oversees day-to-day restaurant operations, including managing staff schedules, supervising front-of-house and back-of-house teams, and ensuring consistent, high-quality guest service. The General Manager monitors financial performance, controls labor and food costs, and supports sales growth through local marketing and operational efficiency. Responsibilities include hiring, training, coaching, and performance management, as well as maintaining brand standards, food safety, workplace safety, and regulatory compliance. The role also involves handling guest feedback, resolving issues in a professional manner, and fostering a positive, inclusive work environment that supports retention and development.
Qualifications
Leadership and people management skills, including team supervision, coaching, and conflict resolution.
Operational management experience in restaurant or hospitality, including scheduling, inventory, and cost control.
Strong customer service and guest relations skills, with the ability to handle feedback and improve service standards.
Financial acumen, with experience in budgeting, P&L review, and KPI monitoring.
Knowledge of food safety, health and safety regulations, and quality assurance practices.
Effective communication and interpersonal skills, with the ability to collaborate across diverse teams.
Proven ability to work in a fast-paced environment, prioritize tasks, and make sound decisions under pressure.
Previous experience as a General Manager or senior supervisor in a full-service restaurant or similar setting.
Availability to work a flexible schedule, including days, evenings, weekends, and holidays as required.
Understanding of local marketing initiatives and community engagement is an asset.
Post-secondary education in hospitality, business, or a related field is an asset but not required.
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