Infrastructure Administrator

Job Responsibility: Position: Infrastructure Administrator Location: Moncton, NB Who We Are: Welcome to the home of technology wizards, cybersecurity heroes, and boundary-pushing innovators - Bulletproof, a GLI company! Hailing from Canada but making waves globally, we're not your average tech company. Our shelves are decorated with accolades, including Microsoft's global Security Partner of the Year in 2021. Join us on a mission to make the world a safer place—one customer at a time! Why Bulletproof! Challenging Work: Your ideas are the magic potion to our success. Great People: We're an open, honest community of real people. Teamwork is our dreamwork! Global Impact: Span continents, break boundaries, and shake hands with cultures worldwide. Diversity, Equity, and Inclusion: We celebrate our differences. Join our never-ending quest for equality. Position Overview: Bulletproof is seeking a highly energetic and team-oriented individual for the full-time position of Infrastructure Administrator located in any current Bulletproof office locations. This position serves as the 2nd and 3rd level technical support for infrastructure incidents and problems in internal and external network environments for all Bulletproof clients. Responsibilities:

• Provide Tier 3 support and perform troubleshooting for various Microsoft server, Microsoft Azure, network connectivity issues.
• Assist customers to maintain infrastructure security and configure remote network devices, servers and provide engineering support.
• Analyze and recommend solutions, upgrades services to streamline process and recommend improvements.
• Maintain hardware and software for devices and assist in installation and upgrade workstations, network devices and servers.
• Responsible for upholding security measures set by client/Bulletproof policies.
• Perform System Administration tasks on Windows Server and other Windows OS platforms.
• Monitor all information assurance policies and enforce compliance to all infrastructure security policies and evaluate relational dependencies between IT Systems.
• Monitor and perform hardware and software upgrades to network servers including operating systems and applications.
• Coordinate with various teams for disaster planning, perform network and server backups and monitor recovery processes.
• Manage and document infrastructure systems and operational procedures and monitor hardware inventory.
• Administer software licensing and purchasing with 3rd party support agreements for effective support and maintenance.
• Participate in on-call support on rotational basis.
• Responsible for attaining and maintain technical certifications (Fortinet, Microsoft, Microsoft Azure, Cisco, Vmware, etc.).
• Ensure and provide effective customer service to managers and customers and performs other duties as assigned.

Qualifications & Experience:

• Technical skills/certifications in the systems or area specified.
• Working knowledge of Microsoft, Fortinet, Vmware and other data center technologies.
• Must have the ability to handle and organize multiple incidents and tight deadlines.
• Must demonstrate a high degree of attention to quality and detail.
• Must have the ability to assess a situation quickly and make best recommendations for all parties involved.
• Ability to update incident tracking systems using professional correspondence.

Education & Credentials:

• A bachelor's degree in a related technical discipline or a college certificate or diploma in information technology and/or relevant experience and industry certifications.
• Solid working knowledge of Networking typologies, LAN/WAN technologies, Microsoft Windows and other Microsoft Office programs is a requirement.
• Excellent communication and interpersonal skills and a strong customer service orientation is required.
• Ability to work independently with minimal supervision while handling multiple tasks and changing priorities.
• Familiarity with ITIL processes such as Incident and Change Management is an asset.
• Regular travel will be required.
• Must possess a valid Driver's License.

What's in it for you? Health plans that cover you across the globe. Competitive pay and a performance rewards program. Continuous education opportunities. Opportunities for career growth. Global experience and mingle with colleagues worldwide. Community involvement opportunities. Earn while you give back - enjoy paid access to volunteer time! Paid time off to relax and enjoy life. Annual bonuses and a Service Award Bonus for the ultimate celebration. Reimbursement for professional development that's a treat for your career. Ready for a career at Bulletproof? Let the good times roll! Equal Opportunity Statement: Bulletproof is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Bulletproof is also committed to compliance with all fair employment practices regarding citizenship and immigration status.