Solution Support Associate - Data & Platform

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. 

Important information:

• This is a hybrid role based out of SAP Vancouver office, working in-office with the team 3 days per week.
• Candidates in Canada must be legally entitled to work in Canada at the time of application. This position is not eligible for employer-sponsored work authorization (e.g., LMIA or other immigration support)

What you'll build

This role focuses on helping support engineers understand and adapt to ongoing organizational changes, new processes, and evolving ways of working. You will play a key role in translating complex business and organizational updates into clear, practical guidance that enables teams to deliver consistent, high-quality customer support.

• Translate organizational and process changes into simple, actionable guidance for support engineers
• Help communicate updates to workflows, policies, and tools that impact daily support operations
• Partner with teams across Support, Development, Operations, and Leadership to ensure alignment and clarity
• Participate as a contributing member of the leadership team by preparing discussion topics, sharing updates, capturing decisions, and following through on agreed actions
• Support communication planning and delivery for organizational updates and new initiatives
• Identify and help reduce confusion during organizational or process changes
• Reinforce key messages to ensure teams understand and adopt new ways of working

## What you bring

• Bachelor's degree or equivalent experience in business, communications, technology, or a related field
• Strong communication skills with the ability to simplify complex information
• Demonstrated ability to create clear, engaging communication materials, including:
  • PowerPoint presentations
  • Wiki pages / knowledge articles
  • Blog-style updates and internal communications
  • Other communication and content delivery formats
• Foundational knowledge or interest in change management practices, such as:
  • Understanding of change management concepts or frameworks (e.g., ADKAR, stakeholder communication, change adoption principles)
  • Relevant coursework, certification, or training (e.g., Prosci, organizational change, project/change management fundamentals) is a plus
• Ability to collaborate across teams and work in a fast-changing environment
• Comfort working with leaders and leadership teams, including preparing concise updates, listening openly to different perspectives, and helping align messages across stakeholder groups
• Strong organizational skills and attention to detail
• Nice to Have
  • Internship or experience in communications, project management, or operations
  • Exposure to technical support, IT, or platform-based environments

## Where you belong

We are looking for an early-career professional to join our Customer Experience and Transformation team, supporting Technical Support Data & Platform organizations. You'll gain hands-on experience in how large-scale support organizations evolve—working at the intersection of strategy, communication, and operations. This is a great opportunity to build skills in change management, stakeholder alignment, and support delivery at scale.

#LI-GL1

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.  

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: View email address on jobs.sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity,  gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 46100-95200CAD . The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. A summary of benefits and eligibility requirements can be found by clicking this link:  

Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process .

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 455079  | Work Area: Customer Service and Support  | Expected Travel: 0 - 10%  | Career Status: Graduate  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid

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