Head Of Touring Operations

Setting the operating model and operational standards for touring across Untitled Group, including the people, processes, systems and external stakeholders the function relies on.Leading, developing and managing the Tour Operations team, including running WIP meetings, managing growth and KPI goals, approving leave and ensuring cover and continuity.Overseeing individual tours alongside the Tour Operations Managers, from initial pricing, on-sale planning and production confirmation through to event day/night and post-event settlement.Ensuring tour confirmations and itineraries are completed and circulated to relevant departments in a timely manner.Managing the content pipeline from planning through to post-execution, ensuring there are no overlaps.Driving tour profitability by reviewing pricing and ticket inventory, monitoring sales and reporting on performance.Partnering with the Director of Finance to monitor touring costs and revenues, and managing the department budget.Leading the review of artist contracts with Legal, and working with the Tour Accounting team to keep tour folders compliant for audit purposes.Building strong relationships with brand partners, suppliers, agents and Promoters, and managing disagreements professionally while holding commercial and contractual positions.Assessing operational risks and safety concerns across touring, and selecting, implementing and optimising the systems and tools that support the Touring team.About you
7+ years’ experience in headline touring operations, with a strong understanding of how a volume touring business operates.Proven people leadership experience, with the presence to set direction for a team and step in for a Director when required.Strong commercial acumen across budgeting, ticketing, pricing and inventory management.Solid working knowledge of tour production, event delivery and post-event settlement.Experience reviewing artist contracts and working with agents, promoters, suppliers and partners to reach agreed terms.Strong analytical and reporting skills, with the ability to turn sales and financial data into clear decisions.A systems and process mindset, with experience implementing or improving the tools a team relies on.Composure under pressure, high attention to detail and strong organisation skills across multiple tours at once.A creative, proactive problem solver who resolves conflict constructively and keeps the team focused on delivery.Experience within the touring industry is essential.About us
Untitled Group is Australia’s largest independent music and events company, and the team behind festivals including Beyond The Valley, Wildlands, Ability Fest, and Pitch Music & Arts. Beyond our flagship festivals, we also work across artist touring, artist management and operate a booking agency.Based in Windsor, we’re a professional yet fun-loving crew. Our purpose is to create unforgettable experiences that leave a lasting, positive impact on people’s lives. By joining our team, you’ll play a direct role in bringing that purpose to life. And of course, you’ll have the opportunity to attend the very festivals and events we create.Untitled Group acknowledges that our office, located in Naarm, is built on the lands of the Wurundjeri peoples of the Kulin Nation. We pay respect to elders past, present and emerging and thank them for their care of the land that continually provides us with many opportunities.Responsibilities
As the Head of Touring Operations at Untitled Group, you’re a commercially minded leader who knows what it takes to deliver headline tours at volume. You understand every moving part of a tour, from pricing and on-sale through to production, event night and settlement, and you enjoy building the people, processes and systems that make it all run smoothly.Reporting to the Director of Touring as their second-in-charge, you’ll set the operating model for touring across the group. You’ll lead the Tour Operations team in partnership with our Promoters, manage our pipeline and work alongside other Heads of Department to ensure consistency and continuity across the business. With exceptional leadership presence and a composed approach under pressure, you’ll step in for the Director when needed and keep the department moving.
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