Advisor/BDC

Straightline Kia Medicine Hat is looking for a Service BDC!

About us:

Straightline Kia Medicine Hat is one of MEDICINE HATS highest volume dealerships. Due to our growth we are seeking a career-driven and team-oriented individual who is interested in working in the automotive industry. We offer a highly competitive compensation and benefits package for the right candidate.

The Service BDC Representative is responsible for working in conjunction with the service team to provide an excellent customer service experience. The Service BDC Representative has excellent communication skills and can build customer trust. When interacting with customers The BDC Service Representative is prompt, professional, and informative.

Job Duties:

• Handle inbound and outbound service inquiries via phone, email, and online chat.
• Schedule service appointments and manage the service calendar to optimize workflow and efficiency.
• Responsible for reminding customers of required service appointments.
• Maintain accurate customer records and service histories in the dealership’s CRM system.
• Follow up on customer post-service to ensure satisfaction inquiries and reschedule no-shows.
• Be a positive & helpful team member who works well in an upbeat working environment.
• Assist in developing and implementing marketing campaigns to promote service department offers and specials.
• Ensure all customer and vehicle information is correct on customer files, all relevant needs, and work to be done are on work orders, and explain the benefits of manufacturer-recommended services per interval.
• Perform other duties as assigned by the Service Manager/Fixed Operations Manager.

Successful Candidates Possess:

• Minimum high school diploma or equivalent.
• Valid driver's License (class 5).
• Organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
• Great communication skills.
• Interpersonal skills with a positive, engaging attitude.
• Ability to manage complaints and calmly solve complex problems.
• Previous experience in a customer service or sales role, preferably within the automotive industry.
• Proficient in using CRM software and other relevant computer applications.
• Knowledge of automotive services and maintenance schedules is preferred.
• PBS experience is an asset but not necessary.

Why Work for [insert company name]:

• Inclusive and diverse environment.
• Collaborative and team-oriented atmosphere.
• Supportive work environment.
• Health and wellness initiatives.
• Community involvement activities.
• Exciting company events.
• Employee purchase plans and company discounts.
• Our values and missions.
• Company benefits.
• Career advancement.

We are committed to providing accessible employment practices that are in compliance with applicable legislation. If you require accommodation during any stage of the recruitment process, please let us know.