Payroll Tax Analyst
$54k - $96.4k per yearFull-time
Dayforce
Job Responsibility:
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life BetterTM- Reflects our commitment to employees, customers, partners and communities globally. Location: Work is what you do, not where you go. For this role, we are open to remote work and can hire anywhere in the United States or Canada. About the opportunity The customer is at the center of everything we do! If you embrace this value and you like flexing between the strategic and tactical, this is the role for you. In collaboration with the rest of the organization, the Premium Tax Services team will work closely with our customers to maximize the value of Dayforce products and services. This role will have a strong focus on relationship management, commercial growth, customer retention and advocacy, and the broader payroll tax KPI's delivered to clients with medium to high levels of complexity. What you'll get to do - Drive customer satisfaction by meeting with clients to create tax initiatives based on their specific business needs and aligning them with industry best practices in the payroll tax space. This can include training on Quarter-End/Year-End activities, tax notice prioritization, and/or assistance applying for agency registrations.
- Conduct health assessments of a client's tax profile, focusing on controllable problem areas or costs and implementing plans to assist with remediation. Be able to effectively drive practical solutions while solving problems.
- Conduct regular trainings that explain the roles & responsibilities between the client and Dayforce regarding tax filing and value-added services.
- Improve overall client experience by acting as a point of contact for customer escalations and improving the service experienced by the customers. Possess the knowledge and ability to de-escalate customer issues and concerns.
- Maintain an understanding of the Dayforce's products, value added services, support model, and internal stakeholders that are responsible for the end-to-end service delivery.
- Champion Dayforce's brand, products, people, and process to demonstrate value
Skills and experience we value - Bachelor's Degree plus 1-3 years related experience, or master's degree plus 3+ years related experience, or equivalent combination education and related experience.
- Strong relationship management and project management expertise, analytical skills, and the ability to engage and motivate multiple stakeholders across the organization
- Excellent and effective communication and leadership skills with the ability to present to customers, impact, and influence results from multiple internal partners.
- Strong negotiation and consultative skills required
- A foundational understanding of tax filing processes
What's in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. About the Salary Ranges Please note that the salary range mentioned in this should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate's experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com or @Ceridian.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here:
Vacancy posted 7 days ago
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