Iot Enterprise Account Success Manager

Samsara’s remote Canada team needs an IoT-focused Customer Success Manager skilled in executive communication and operational problem-solving.This enterprise role partners with customers using Samsara’s platform for fleets, utilities, transportation, and other physical operations. You will translate platform capabilities into workflow improvements, remove barriers to business value, and connect internal teams around customer outcomes. The work combines strategic consulting, account management, and technical product guidance.Key Responsibilities:
Ensure customers improve operational safety, efficiency, and sustainabilityUnderstand customer operations and recommend workflow changesRemove barriers to achieving agreed business valueLead executive reviews and align upcoming customer goalsChampion Samsara cultural principles across global teamsRequirements:
Four-plus years in senior Customer Success or strategic consultingEnterprise SaaS experience is preferredSolutions-oriented approach with strong problem-solving abilityDiplomacy, tact, and poise during customer issuesBachelor's degree and up to 25% travel availabilityUse IoT platform knowledge, strategic consulting, and customer communication to help Samsara customers achieve measurable operational outcomes.
#J-18808-Ljbffr