Analyste III, Opérations, VMTD

Lieu de Travail

Toronto, Ontario, Canada

Horaire

37,5 heures hebdomadaires

Secteur d'activité

Valeurs Mobilières TD

Rémunération

$69700 - $98400 CAD (Base)

Description du poste

• Customer
  • Provide deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the Global Operations and Business Services function
  • Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
  • Lead work streams by acting as a project lead/subject matter expert for small‑scale initiatives/projects in accordance with project management methodologies
  • Act as conduit/coordinator/facilitator bringing in appropriate partners/expertise on key initiatives
  • Communicate project status and provide timely escalation of issues to senior management to ensure project objectives are met
  • Contribute to the identification, development and implementation of new products, operating workflow, additional services/products/applications and/or operational efficiencies
  • Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
  • Accountable for cross‑functional interdepartmental initiatives to deliver value internally or to partner/customer groups
  • Provide upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriate
  • Maintain and develop working relationships with customers, partners and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full end‑to‑end process
  • Work closely with other internal bank partners to ensure all clients' needs are met
• Shareholder
  • Support the timely and accurate completion of business processes and procedures according to SLA requirements
  • Develop and/or implement standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness
  • Actively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures
  • Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
  • Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives
  • Contribute to the development/delivery of presentations/communications to management or broader audiences
  • Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti‑Money Laundering, Business Continuity Management)
  • Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
  • Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
• Employee/Team
  • Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest
  • Provide thought leadership and/or industry knowledge by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and across the function
  • Participate in personal performance management and development activities, including cross training within own team and other teams in Global Operations & Business Services
  • Keep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day‑to‑day activities
  • Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
  • Lead, motivate and develop relationships with internal and external business partners/ stakeholders to develop productive working relationships
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand ambassador for Global Operations & Business Services and the bank, both internally and/outraneously

Breadth & Depth

• Advanced knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area.
• Experienced level of the role with general business and operational knowledge or related skills required.
• Ability to execute on ad‑hoc standard and non‑standard processes and requests of medium to high complexity with high‑risk/financial impact.
• Identifies and investigates non‑standard operational/reporting/process issues.
• Provides recommendations or escalates issues to appropriate area.
• Provides regular analysis and/or reporting to support business partners, functional areas or centres of expertise.
• Requires working professional level knowledge of the functional area and/or business areas supported.
• Moderate level of complexity in operational/reporting/process and/or analysis function requiring a short to medium term focus.
• May operate as a working lead on initiatives as assigned.
• May represent the group as a project lead on initiatives/projects and/or at meetings across the organization.
• Provides training to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions.
• Ability to support multiple functions within the broader businesses.
• Generally reports to a Group Manager.

Experience et/ou Éducation

• Diplôme universitaire ou diplôme collégial.
• 5+ années d'expérience pertinente et/ou diplôme de troisième cycle et/ou certifications.