India Test Measurement Service Manager

Lead India-wide test and measurement service operations at Yokogawa, applying technical escalation expertise and disciplined process management across customer accounts.As Service Manager, you will oversee installation, commissioning, maintenance, calibration, troubleshooting, and repair activities. You will manage service requests against SLA/TAT expectations while monitoring backlog, turnaround time, engineer productivity, and customer records. The position also covers recurring-failure reduction, documentation, and senior technical issue resolution.Key Responsibilities:
Lead India service operations for Test & Measurement equipmentEstablish installation, calibration, repair, and maintenance processesMonitor service backlog, turnaround time, and engineer productivityManage critical technical and customer escalationsDrive corrective actions for recurring service failuresRequirements:
Experience managing technical service operationsAbility to oversee calibration and traceability documentationCapability to manage SLA/TAT-based service requestsUnderstanding of quality, EHS, and company policiesAbility to coordinate engineers, laboratories, and customersBring service operations leadership, calibration knowledge, and technical escalation management to Yokogawa’s India Test & Measurement organization.
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