Technical Program Manager

Are you a self-starter who thrives on solving complex technical and delivery challenges? Are you passionate about bringing teams together to deliver high-quality solutions? If so, then we want to hear from you!

We are seeking an experienced Technical Program Manager to lead complex, cross-functional technology initiatives supporting our omni-channel communications and document management platform.

Your leadership will be critical to coordinating work across teams, maintaining delivery momentum, and ensuring technology solutions achieve intended business and customer outcomes.

Our team continues to transform as a digital, customer-centric organization. As a part of this ongoing transformation, we are building digital solutions and leveraging vendor capabilities based on the latest technologies.

The customer is the focus of everything we do, and millions of customers rely on our products daily. We believe in the value of empowering our team members with the resources to solve critical problems for the future of the business, which is why we need you!

Position Responsibilities:

• Lead the end-to-end lifecycle of complex technology initiatives, from planning and mobilization through delivery, implementation, and post-implementation review.
• Define program scope, objectives, outcomes, milestones, delivery plans, governance, and success measures in partnership with business and technology stakeholders.
• Coordinate work across engineering, architecture, product, operations, security, risk, and vendor teams to maintain alignment and delivery momentum.
• Build and maintain integrated program plans that identify milestones, resources, cross-team dependencies, critical paths, and delivery commitments.
• Proactively identify, assess, and manage risks, issues, assumptions, and dependencies, driving mitigation plans and escalating decisions when needed.
• Establish clear governance, reporting, and decision-making forums to provide stakeholders and leaders with timely visibility into program health, progress, tradeoffs, and outcomes.
• Facilitate planning sessions, status reviews, dependency discussions, and retrospectives that result in clear decisions, actions, owners, and target dates.
• Partner with technical leads to understand solution architecture, delivery constraints, implementation sequencing, operational readiness, and nonfunctional requirements.
• Manage changes to scope, schedule, and delivery approach through transparent impact assessment, stakeholder alignment, and documented decisions.
• Track program performance and delivery metrics, using data and insights to improve predictability, quality, and execution.
• Ensure implementation, release, change management, and operational readiness activities are coordinated and completed successfully.
• Lead post-implementation reviews, capture lessons learned, and drive continuous improvement across program delivery practices.
• Bring an innovative mindset to improving delivery processes, team collaboration, and technology outcomes.

Required Qualifications:

• Minimum 3+ years of experience in technical program management, technical project management, technology delivery, or a similar role.
• Experience with program and project tracking tools such as Jira, Confluence, or similar platforms.
• Experience with Agile, hybrid, and traditional program delivery methodologies.
• Experience managing large, complex initiatives spanning multiple teams, systems, vendors, or business areas.
• Excellent communication, facilitation, collaboration, negotiation, and stakeholder management skills.
• Ability to translate complex technical information into clear plans, decisions, and updates for technical and nontechnical audiences.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Ability to influence without direct authority, create accountability, and drive progress in a matrixed environment.
• Experience developing executive-level status reporting, delivery metrics, risk assessments, and decision materials.

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Information Systems, Business, or a related field, or equivalent experience
• PMP certified.
• Knowledge of life insurance or financial services workflows and regulatory considerations is an asset

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Acerca de Manulife y John Hancock

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Referenced Salary Location

Toronto, Ontario

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$86,100.00 CAD - $136,100.00 CAD

Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual. El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación. Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a View email address on apply.j-vers.com para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con View email address on apply.j-vers.com para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

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