Client Service Representative Insurance Programs

Serve commercial insurance clients from BFL CANADA’s Montreal office using bilingual communication, policy review, and account coordination skills. Hybrid work is available.

As a Client Service Representative within the Program Group, you will maintain and service a profitable book of business. You will address inquiries, coordinate documentation, and support assigned insurance programs. The position requires Professional Lines knowledge, accurate communication, and organized follow-through.

Key Responsibilities:

• Address client inquiries about assigned insurance programs
• Respond to clients and underwriters by telephone and email
• Request and track missing information and policy documentation
• Review policy wordings for accuracy and completeness
• Manage monthly Bordereau and support EPIC invoicing

Requirements:

• Minimum two years of relevant industry experience
• AMF license required
• Strong French and English verbal and written communication
• Comprehensive Professional Lines insurance knowledge
• Microsoft Office proficiency and strong organizational skills

Bring bilingual service, insurance documentation, and program coordination expertise to BFL CANADA’s Montreal Client Service Representative team.