Senior Analyst in IT Service Management

Elevate your career with Scotiabank as a Senior Analyst in IT Service Management, based in Toronto, Ontario. This role focuses on governance and process analysis while fostering collaboration across diverse teams.

As a Senior Analyst, you will enhance the ITSM Governance Model through your leadership and analytical skills. Collaboration is key as you engage with departments like risk management and software development to bridge business and technical requirements. This role is pivotal in promoting a customer-centric culture and enhancing communication with stakeholders.

Key Responsibilities: • Develop and maintain ITSM Governance Model documentation • Analyze processes for opportunities of continuous improvement • Collaborate with stakeholders to boost governance • Lead community-focused outreach initiatives • Ensure adherence to operational standards

Requirements: • Proficient in ITSM practices and knowledgeable in ITIL • Experience in software development or reliability engineering • Demonstrated leadership in process management • Bilingual in English and Spanish preferred • Familiarity with Agile and DevOps methodologies

Drive governance excellence while contributing to an inclusive culture at Scotiabank! #J-18808-Ljbffr