Product Specialist - Databricks

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help create the unknown!
JOB DESCRIPTIONAs a Product Specialist at Ubisoft Montréal, you will help clients make full use of the Databricks data and artificial intelligence platform. Reporting to the Product Manager for Databricks, you will serve as a product resource, helping clients understand its features and supporting them in their use of the platform.
What you’ll do
Welcome and guide clients through
product onboarding
Coordinate
training sessions
Answer
community questions
about the product
Provide
client support
as an escalation contact and, when needed, a first point of contact
Gather
client feedback and needs
and suggest solutions to the Product Manager
Explore
new ways to use the product
Suggest improvements to the
client experience
across support processes, communication channels, documentation, product discovery and the chatbot
QUALIFICATIONSWhat you bring to the team
Hands-on
Databricks experience
in at least one of the following areas: business intelligence, Unity (AI) Gateway or machine learning
Experience in a
data-related role
and in-depth knowledge of the
Databricks platform
Experience creating
documentation, tutorials or training content
Effective
communication, interpersonal and listening skills
A
client-focused approach
and commitment to supporting othersi
Ability to
interpret information and summarize key findings
Ability to
collaborate with a wide range of clients
ADDITIONAL INFORMATIONWhat to send our way
Your curriculum vitae highlighting relevant skills and experiences
Relevant project links or examples of documentation, tutorials or training content
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