Software Developer - CRM (RQ11698)

Responsibilities

• Required to translate technical systems specifications into working, tested CRM applications. This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.


• Resolves and troubleshoots technical problems which arise during the use and operation of software packages

General Skills

• Experience in programming and analysis; specialized CRM software package support at the specified experience level


• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle


• Experience in structured methodologies for the development, design, implementation and maintenance of applications


• Experience in design, code, test, debug and document applications


• Experience in the use of object and/or third generation language development tools


• Experience in one or more programming languages


• Experience in application design, latest design patters, deployment and troubleshooting


• Experience with relational and hierarchical database technologies


• Experience in the use of information retrieval packages using query languages


• Experience with one or more communications protocols


• Experience in structured methodologies for the design, development, implementation and maintenance of applications


• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts


• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills


• A team player with a track record for meeting deadlines CRM Software

Development Skills

• Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation


• Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools


• Experience with middleware and gateways


• Expertise in specific tools for CRM software development desirable skills


• Knowledge and experience with programming Internet-ready applications


• Knowledge and experience in rapid application development (RAD) methodologies


• Knowledge and understanding of Information Management principles, concepts, policies and practices


• Experience with middleware and gateways


• Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging


• Ability to provide post-implementation support and resolve any post-implementation technical issues


• Experience conducting design walkthrough sessions with project team


• Knowledge and understanding of the OPS Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards


• Ability to provide user and system documentation as required

Experience Requirements

Experience (30%)

• Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard.


• Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows.


• Customize Dynamics using C#, JavaScript, and HTML


• Expert knowledge working with Dynamic CRM SDK, Dynamic CRM Web API, Organization Services, OData Standard, Fetch XML and XRM Toolbox.


• Experience building custom portals using ASP.NET, .NET Core, Angular-JS, TypeScript, Azure App Services, Web Jobs, Azure Functions, Logic Apps and integrate with Dynamic CRM Online.


• Building complex MS Power Bi Reports on Dynamic CRM online for on-demand and schedule reporting.


• Expert in customization of Power App, Power Pages


• Expert knowledge of Cloud Security Principles related to Dynamic CRM such as Azure AD B2C Authentication, Okta Authentication, CRM Business Units, Teams and Roles management.

Technical Skills (40%)

• Experience with Agile methodologies


• Experience with Dynamics 365 and Azure solution design


• Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies


• Experience with marketing automation tools and customer journey analytics.


• Working knowledge of both low code development and custom development on Dynamics 365


• Working knowledge of Dataverse design and development


• Working knowledge of development in Azure technologies


• Working knowledge of .NET, C#, JavaScript


• Working knowledge of DevOps, task boards, pipelines, etc.

Reporting and Integration (20%)

• Working knowledge of creating CRM Dynamics Reports and MS Power Bi Reports and CRM Word Template Creation Knowledge


• Proven experience as a CRM Developer, with a strong focus on reporting and analytics.


• Solid understanding of SQL, data visualization tools and CRM APIs.


• Experience with ETL processes and data integration.


• Strong analytical and problem-solving skills.


• Ability to utilize CRM APIs to integration with OPS Enterprise systems.

Communication Skills (10%)

• Excellent communication and stakeholder management abilities.


• Strong communication skills to prepare documentation, including but not limited to: solution documentation,


• user manuals, reports, reviews, assessments


• Ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients


• Ability to communicate designs and development in clear and understandable manner

Supplier Comments

Closing Date/Time: 2026-10-21, 12:00 p.m. EST.

Max submission: 1 (one)

5 days onsite at 222 Jarvis Street, Toronto

Must Have:

8+ years of experience with hands-on and leading Dynamics CRM projects.

• Experience Customization of Dynamic CRM, Entities, Forms, View, Reports, Ribbon, Menus, and Dashboard.


• Build and Custom Dynamic CRM Workflows, Plug-ins and Complex Microsoft Power Automates flows.


• Customize Dynamics using C#, JavaScript, and HTML


• Expert in customization of Power App, Power Pages


• Ability to utilize CRM APIs to integration with Enterprise systems

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