Expansion Account Executive - Emerging Business

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Expansion Account Executive - Emerging Business based in Canada.

This role is focused on driving retention, adoption, and revenue growth across a portfolio of emerging business customers. You will own a large book of accounts and build strong relationships with customers through proactive outreach, product demonstrations, and consultative selling. The position requires managing a high volume of fast-moving expansion opportunities while ensuring customers continue to see measurable value from the platform. You will identify opportunities to grow existing accounts, communicate ROI, and coordinate multiple customer requests and sales activities. Strong organization and disciplined pipeline management will be essential as you balance hundreds of customer relationships and maintain accurate forecasts. This is an ideal opportunity for a high-energy SaaS sales professional who thrives in a fast-paced, remote environment and enjoys taking ownership.

Accountabilities:

• Own a portfolio of emerging business customers from post-sale handoff onward, developing strong relationships and ensuring a high level of customer engagement.
• Manage a high volume of customer interactions and expansion opportunities across several hundred accounts on a quarterly basis.
• Identify and capitalize on opportunities to expand existing accounts while supporting customer satisfaction, adoption, retention, and long-term partnerships.
• Proactively engage customers to understand their needs, identify opportunities, and recommend solutions that address their operational challenges.
• Conduct compelling product demonstrations and presentations that clearly communicate product value, key metrics, and return on investment.
• Manage multiple activities simultaneously, including customer requests, demos, proposals, follow-ups, and deal progression.
• Use sales and customer management technologies such as Salesforce, Outreach, ZoomInfo, and related platforms to manage accounts and sales activity effectively.
• Maintain accurate sales pipelines and provide monthly and quarterly forecasts for expansion opportunities, targeting approximately ±15% accuracy.
• Maintain detailed and timely documentation of customer interactions, opportunities, deals, and account progress.
• Work proactively and independently while embracing an entrepreneurial, high-ownership approach to building and growing the business.
• Collaborate with internal teams to ensure customer needs, sales opportunities, and account priorities are effectively addressed.

Requirements:

• At least 2 years of experience in a quota-carrying SaaS sales closing role, such as New Business Account Executive, Expansion Account Executive, or Account Manager.
• Demonstrated success managing a high volume of prospects or customer accounts while driving product adoption and revenue growth.
• Strong analytical and presentation skills, with the ability to translate data into compelling insights for customers and internal stakeholders.
• Proven ability to deliver engaging product demonstrations and communicate business value effectively.
• Strong organizational skills and exceptional attention to detail when managing multiple accounts, opportunities, and sales activities.
• Excellent interpersonal and relationship-building skills, with the ability to develop trusted partnerships with customers and internal teams.
• Adaptability and resilience in a fast-paced, rapidly evolving sales environment.
• A proactive, positive, creative, and results-oriented mindset with a strong commitment to continuous improvement.
• Openness to coaching and a strong desire to learn about customers, industries, and evolving business needs.
• Bachelor's degree or higher, ideally in a relevant discipline.
• Experience with modern sales technology stacks such as Salesforce, Salesloft, DiscoverOrg, or similar platforms is a plus.
• Experience in startups or entrepreneurial environments is advantageous.
• Familiarity with CMMS or facility operations software is a plus.
• Demonstrated success working effectively in a remote environment is desirable.

Benefits:

• Competitive compensation package tailored to location and experience.
• Compensation may include base salary, commission, annual bonus, and equity depending on the role.
• Benefits vary by country, with Canada-specific plans covering areas such as health coverage, retirement, and leave.
• Fully remote work environment.
• Opportunity to manage a high-impact portfolio of emerging business customers.
• Exposure to a fast-growing SaaS environment and a high-volume, consultative sales model.
• Opportunity to develop expertise in customer expansion, account management, product adoption, and revenue growth.
• Collaborative culture focused on belonging, continuous learning, and professional development.
• Opportunity to contribute to technology designed to support frontline and industrial operations.