Product Owner II — Sales & Solution Design

Position Overview

The Product Owner - Sales & Solution Design sits at the centre of Product Owner & Sales communication. This role operates on the left side of the delivery lifecycle—engaging during RFP responses, sales pursuits, and the Solution Design and BRD work that defines what we deliver—so the work we commit to is work we can actually deliver. The role operates with a deliberate 50/50 split: half the time embedded alongside Sales bringing product expertise; the other half leading Solution Design and BRD sessions directly with customers.

Product Owner Track (50%)

• Retrieve open commitments, customer questions, and Solution Design outputs from Sales and Solutions Architects.
• Translate sales-cycle commitments into clearly defined Epics so Product Owners can plan and prioritize accordingly.
• Hand off Solution Design documents, BRDs, and well-defined work to Delivery POs with minimal rework.
• Identify systemic issues and bring them to the Group Product Manager with a recommended path forward.

Sales Support Track (50%)

• Own the product-side response to technical and product expert questions on RFPs, coordinating with Product Owners, Engineering Leads, and SMEs when deeper domain knowledge is needed.
• Lead customer-facing Solution Design and BRD sessions, engaging Product Owners, Engineering Leads, and UI/UX designers as the scope requires.
• Author or co-author SOW solution language—precise, contractually defensible, and clear enough for Delivery POs to act upon later.
• Review proposals before submission for product feasibility, roadmap alignment, and accuracy—flagging risks or gaps to the Group Product Manager and Sales lead.
• Align proposed work to the product roadmap, flagging misalignment to the Group Product Manager early.
• Collaborate with Sales, Solutions Architects, the Proposal team, and Clients to facilitate solution definition.

What This Role Does Not Do

• Run sprint ceremonies or manage a delivery team's backlog. Delivery Product Owners do that.
• Own product roadmaps. You contribute insights and patterns.
• Project-manage RFP responses end-to-end. Sales Operations and the Proposal team own that; you contribute scope content.
• Own commercial or contractual negotiation. Sales owns the contract; you inform the technical scope.
• Handle customer success or post-go-live escalations. Customer Success owns those.

Required Qualifications

• 3+ years as a Product Owner, Solution Consultant, or equivalent role in B2B, with personal experience producing Solution Design documents and BRDs.
• Experience operating across both Product and Sales/Pre-Sales contexts.
• Demonstrated experience leading Solution Design or discovery sessions with external clients.
• Comfortable orchestrating cross-functional work.
• Estimation discipline—understanding difference between order-of-magnitudes and committed estimates, defending estimates under sales pressure.
• Strong written communication—Solution Designs, BRDs, and SOW language are clear enough for another Product Owner to build without re-doing discovery.
• Strong facilitation—leading mixed-business, technical, and customer rooms and leaving with consensus.
• Comfortable with ambiguity—handling unclear scope and bringing back clarity.
• Risk identification—framing risks to drive action, not just flags.
• Fluent in Jira and Confluence; active use of modern AI tooling in workflow.

Strongly Preferred

• Hands-on experience with utility Customer Information Systems, billing, meter-to-cash, customer self-service portals, or mobile field tools.
• Prior B2B SaaS experience contributing to RFPs and SOWs.
• Integration and API fluency—reading API docs, reasoning about authentication, error handling, payment processors, and third-party connectors.
• Experience working alongside enterprise sales cycles—vendor selection, RFP/RFI responses, pre-sales solutioning.

This Role Is a Great Fit If You

• Enjoy operating in two modes: pre-sales support one moment, customer-facing Solution Design the next.
• Take satisfaction in defining scope clearly upfront so that Delivery POs and engineers don’t rediscover work months later.
• Push back well—preferring hard conversation now rather than a harder one six months later.

This Role Is Not a Great Fit If You

• Want to own a product roadmap or projects end-to-end.
• Prefer the rhythm of running a delivery team's backlog and sprint cadence.
• Want to avoid sales-driven or client-facing work.
• Need predictable, low-pressure work cycles.

Career Path

This role builds rare expertise in translating enterprise customer needs into well-scoped product work. Growth paths within SpryPoint include delivery team leadership, Solution Design leadership, and senior product roles in adjacent product areas.

Benefits

Work your way—remote-first environment, flexible working hours across North America, and hub offices in Charlottetown & Atlanta.

Competitive Total Rewards—a comprehensive compensation package that grows with you.

Complete Setup—a MacBook plus $800 to create your ideal home workspace.

Total Wellness—health, dental, vision, and life insurance from day one.

Recharge Time—generous PTO and unlimited sick days.

Future Security—RRSP (Canada) and 401(k) matching programs.

Continuous Growth—$2,500 annual development fund, tuition assistance, and Book Bounty program.

Team Connection—annual company events and team offsites that bring us together.

Accommodations

Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.

Professional Identity Verification

To help us verify candidate authenticity and streamline our screening process, we strongly encourage candidates to include a link to their LinkedIn profile and verify it with their current work email address. While not required, this helps us confirm your professional background and accelerates our review process. Note that all final candidates will complete a background check and identity verification as part of our SOC 2 compliance procedures.

Equal Opportunity & Inclusion

SpryPoint is an equal‑opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws.