Operations Processes & Solutions Expert

CLASQUIN is a French international transport operator.The group operates in the Overseas sector and coordinates the transport of goods by sea, air, and land on behalf of its customers.The company differentiates itself through its hybrid positioning, offering the proximity of committed local teams combined with the expertise of a global network and the power of its technological development: People & Technology at the heart of our strategy.Constantly growing, through our various offices in Europe, Asia, America, and Africa, we are constantly looking for the architects of tomorrow who will chart new roads to the future, in harmony with our environmental commitment and our strong corporate culture, represented by our motto: Customers, Profit & Fun !Joining Clasquin means:Join a stimulating and caring environment, in which you will be able to flourish and develop your skills by taking on challenges on a daily basis.Evolve autonomously within a team and focused on excellence.Adhere to our values: enthusiasm, professionalism, and integrity .Position :
Operations Processes & Solutions Expert, on permanent contrat.Several possible locations:
Lyon, Shanghai, Paris, Toronto, Porto, Hong Kong, NantesKey user animation & training
Build & animate a network of Key Users within the operationsElaborate/Update Training strategy and organize regular training coursesImplement Key Users governanceOperational Excellence
Address operational excellence leveraging CW solutions more broadly digital solutions at her/his disposalTransform needs from the Key Users, management and other functions into a process (in accordance with core processes)Challenge operationsPilot operational KPI with operations managers and branch managersEnsure operational efficiency (SOP updates,) & coordination with overseas.Be responsible for analysis and improvements measures.Drive associated change requests & reports status to requestors (Key Users, …)Act as project manager when necessarySolutions Management
Support level 2 of Cargowise OneDefine client specific processes when EDI/Reporting are in place (Live by Clasquin) and set up Cargowise and Live accordinglyDeliver associated documentation to ensure proper transition of these processes to the end-users (Training & Support)Define and promote standards for data, solutions & governanceEnsure follow-up & monitoringTest new releasesReview new functionalities and propose deployment /activationWhat we are looking for
You have strong experience with TMS systems related to Freight Forwarding, and ideally with Cargowise One by WiseTech.You are willing to travel frequently.Your English is fluent.Chinese, Spanish or French are an asset.What we offer
Progressive salary and follow-up of the individual path: integration, training, and skills development.Close-knit and attentive management in a flat structure: 94% have confidence in the management!Profit-sharing and profit-sharing bonuses: more than 30% of CLASQUIN’s profits are redistributed to employees.Holiday vouchers and gift vouchersWork from home agreementEncouraging work-life balance: 90% of our employees are satisfied with the flexibility given to work.Our teams make the difference be part ofitand join CLASQUIN!Our positions are open to everyone! We are convinced that the diversity and inclusion of talent in our international network contributes to maintaining a virtuous balance. We are committed to equal opportunities, and we strive to build teams with different profiles.If we can make your recruitment experience more comfortable, please let us know.
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