Manager, It

Location: Toronto, ON (Hybrid - 3 days on site)
Language: Strong written and spoken English communication skills required. French-English bilingualism is an asset.
Background Check Requirement: To be confirmed
About the OpportunityAre you a collaborative technology leader who thrives at the intersection of research, innovation and operational excellence? We're seeking a Manager, Research Systems and Operations to join a leading healthcare research organization, where you'll oversee critical research applications, technical teams and service delivery that support meaningful scientific discovery.
Reporting to the Operations Director, you'll work closely with researchers, technical specialists, hospital teams and external partners to ensure research systems are secure, reliable and built for long-term success. This is an opportunity to combine people leadership, technical oversight and operational strategy in an environment where your work directly supports advancements in healthcare research.
Whats In It for You
Make a meaningful impact by supporting innovative research and scientific collaboration.
Lead and mentor a multidisciplinary team of technical professionals.
Gain exposure to complex research platforms, data infrastructure and cross-functional initiatives.
Join a collaborative, inclusive environment that values continuous improvement, knowledge sharing and professional growth.
Your Responsibilities
You'll lead day-to-day operations, maintenance, releases and continuous improvement for research applications, including eRA, LabKey and web-based platforms.
You'll establish consistent service standards, incident management processes, documentation and performance metrics across research systems, including REDCap and XNAT.
You'll coach, develop and manage technical professionals, including research systems personnel, data engineers and project managers.
You'll oversee project delivery, resource planning, application transitions and technical service risks while collaborating with technical leads.
You'll coordinate vendor relationships, procurement, contracts, recruitment, onboarding and operational administration.
You'll manage budget tracking, forecasts, recoveries and grant-funded resources, escalating significant financial decisions as appropriate.
You'll collaborate with investigators, research administrators and external partners to strengthen service delivery, information security and operational efficiency.
Skills and Qualifications
5+ years of experience in application management, research IT or technology service delivery, including demonstrated people leadership.
Bachelor's degree in Computer Science, Information Systems, Health Informatics or a related discipline, or equivalent experience. A master's degree is an asset.
Proven experience managing enterprise or research applications, technical incidents, service requests, software releases and vendor relationships.
Practical knowledge of operating budgets, procurement, contracts, financial recoveries and staffing coordination.
Familiarity with research administration systems, data platforms and software delivery, with exposure to eRA, LabKey, REDCap or XNAT considered an asset.
Strong communication, stakeholder engagement, problem-solving and continuous improvement skills, with the ability to balance technical and operational priorities.
Note from the Hiring Manager"We're looking for someone who enjoys bringing people, technology and processes together. The ideal candidate is a supportive leader who can bring structure to complex operations, build strong relationships and find practical ways to help our research teams succeed."
We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.
All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions.
#J-18808-Ljbffr