Senior Bilingual Client Relations Specialist

Guide HO MLI strategy and lender relationships as a bilingual Senior Client Relations Specialist in CMHC’s hybrid, frequently traveling team. This temporary role lasts 18 months.Within Insurance Business Development, you will advise the National Key Account Manager and regional teams. Apply mortgage insurance policy expertise, strategic thinking, analytical skills, and lender operations knowledge to coordinate priorities. Strengthen client experience through aligned plans, communications, and operational solutions.Key Responsibilities:
Support lender strategic plans aligned with corporate priorities and client needsSynthesize insights, performance, feedback, and trends into recommendationsGuide teams on HO MLI policies, products, and requirementsLiaise with lender contacts to coordinate effective service solutionsDevelop communications, briefing materials, tools, and trainingRequirements:
Relevant undergraduate degree or equivalent education and experienceMinimum seven years of relevant client relations and operations experienceComprehensive HO MLI and lender process knowledgeStrong strategic thinking, analytical, communication, and negotiation skillsEnglish and French proficiency with CBC language levelsUse bilingual communication, HO MLI expertise, and strategic relationship skills to support CMHC’s lender priorities and client experience.
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