Real Estate & Operations Lead

At Prologis, we don’t just lead the industry—we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one—not just shaping the future of logistics but building what comes next.Job Title: Real Estate & Operations LeadCompany: PrologisTitle: Real Estate & Operations LeadLocation: Toronto, CanadaA day in the life
The Real Estate & Operations Lead leads property operations and customer experience across Prologis’ Greater Toronto Area portfolio. As the region’s most senior RECX leader, this role sets local priorities and is accountable for portfolio operating and financial performance, building condition, and customer service. The role leads a five-person team and works closely with the Vice President, Market Officer, customers, and regional partners to resolve complex property matters and improve long-term asset performance. It also partners across Leasing, Development, Investment, Finance, Legal, Procurement, Essentials, and other teams to meet customer and portfolio needs.Key responsibilities include:
Lead, coach, and develop the RECX Manager, RECX Coordinator, and three Maintenance TechniciansSet goals, clarify accountabilities, address performance, and build an inclusive, accountable teamSet regional RECX priorities and operating plans aligned with portfolio strategy, customer needs, financial objectives, and company standardsRecommend resource needs and improvements to the Vice President, Market OfficerOversee property operations, tenant relations, maintenance, service requests, rent collection coordination, compliance, inspections, and corrective actions to maintain safe, well-operated buildingsDevelop property plans and oversee capital projects, tenant improvements, and fit-outs from budgeting and procurement through construction, close-out, and handover, managing scope, schedule, cost, quality, and tenant communicationBuild customer relationships, monitor service response and resolution, site visits, issue trends, and feedback, and maintain accurate customer records and follow-up in Salesforce and related systemsPartner with Leasing on lease interpretation, leasing activity, customer and property information, lease obligations, and customer transitionsLead RECX customer initiatives and applicable Essentials programs or pilotsOwn RECX operating and capital budgets, forecasts, financial reporting, vendor procurement and performance, and risk and regulatory complianceIdentify trends, explain variances, address gaps, and escape material issues promptlyRequired:
At least seven years of progressive commercial real estate or property management experience, or an equivalent combination of education and experienceAt least three years of people leadership experience, including coaching, setting expectations, addressing performance issues, and developing effective teamsExperience overseeing industrial property operations, customer relationships, building maintenance, capital projects, and tenant fit-outsExperience managing operating and capital budgets, forecasts, financial reporting, and variance analysisExperience procuring and managing service agreements and holding vendors accountable for cost, schedule, safety, and qualityAbility to interpret leases and apply property management, regulatory compliance, safety, and risk management practicesValid driver’s licence and ability to travel to properties across Toronto and the GTA;
ability to work occasional evenings, weekends, or on-call hours when business needs requirePreferred:
Bachelor’s degree in business, real estate, engineering, or a related discipline, or equivalent experienceRelevant professional designation such as CPM or RPAExperience with Yardi, Salesforce, facilities management, or capital project tracking systemsDemonstrates willingness and capability to leverage emerging technology, automation, and AI tools to improve efficiency, quality, and speedExercises sound judgment, creative thinking, and accountability for outcomesHiring Salary Range of: $130,000. $170,000. Salary and whole compensation package (bonus target) to be determined by the candidate’s location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data..People First
As a successful global enterprise, Prologis has never lost sight of what matters most – our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and dedicate both time and resources to leadership development. Our team is intentional about cultivating a culture rooted in diversity, equity, and inclusion so that everyone at Prologis feels a sense of belonging.Employment Type: Full timeLocation: Toronto, Ontario, CanadaAdditional Locations: We are builders, thinkers and doers—creating more than space, we power global commerce. We seek and attract top talent from around the world and foster a culture where diverse ideas fuel innovation, collaboration and excellence
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